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Hydrate IV Bar · 1 day ago

Spa Coordinator & Brand Ambassador

Hilton Head Island, SC

Full-time

Onsite

New Grad, Entry Level

Hydrate IV Bar is seeking a friendly and organized Spa Coordinator to join their team. The Spa Coordinator will serve as the brand ambassador and first point of contact for clients, managing appointments and ensuring a welcoming experience while supporting retail sales and merchandising.

BeautyTherapeuticsWellness

Responsibilities

Greet clients warmly and provide exceptional customer service at the front desk

Manage appointment scheduling, confirmations, and sales using POS systems

Promote spa services and products through upselling and product demos

Answer phone inquiries professionally, providing information about services, pricing, and promotions

Maintain cleanliness and organization of the front desk area and lobby, including stocking shelves and merchandising displays

Assist nurse and other staff with spa duties; ensure clients are comfortable throughout their service(s)

Offer education to clients on our IV therapy, vitamin injection, and NAD+ services (staff will first be properly educated on these services) and sell memberships, packages, and retail items

Complete any other spa-related responsibilities as directed that are essential to the spa function, including opening and closing spa duties

Qualification

Customer servicePOS systemsBilingual abilitiesRetail salesBasic technology skillsCommunicationOrganizational skillsInterpersonal skills

Required

Previous experience in retail sales or customer service preferred; supervisory experience is a plus

Familiarity with POS systems, cashiering, and retail math calculations

Strong communication skills and professional phone etiquette

Bilingual abilities are highly desirable to serve a diverse clientele effectively

Experience in product demos, upselling, merchandising, stocking, and store operations is advantageous

Excellent organizational skills with attention to detail in sales and customer interactions

Friendly, positive attitude with strong interpersonal skills to create a welcoming atmosphere for clients

Available to work weekends

Customer service, sales, and hospitality-focused

Charismatic, with a love for connecting with clients

Interested in alternative/preventive health & wellness

Experience with Google Workspace, Excel, Word, and other basic technology skills; competent in learning other applicable software programs and business-related documents

Hospitality, front desk, sales, or retail experience is a plus! Medical industry experience is not required but recommended