HARMAN International · 7 hours ago
Director, Customer Success Atlantic BU
Sunnyvale, CA
Full-time
Hybrid
Director/Executive
20+ years expHARMAN International is a leader in connected technologies for automotive, consumer, and enterprise markets, and they are seeking a Director of Customer Success for their Automotive Engineering Services portfolio. This role focuses on managing strategic relationships with key automotive OEMs, ensuring customer satisfaction and alignment with business goals while driving growth strategies and operational excellence.
AudioConsumerConsumer ElectronicsDSPElectronicsManufacturing
Responsibilities
Own the Customer Relationship: Act as the single point of contact for key U.S. automotive OEM customers, ensuring proactive engagement, seamless communication, and a strong partnership built on trust and value delivery
Manage Customer Escalations: Lead escalation management by driving structured resolution plans, ensuring timely follow-up, transparency, and customer confidence throughout the process
Track Budget and Change Requests: Oversee customer budget tracking, project financial health, and change request management. Partner with project managers and finance teams to ensure full visibility into scope, cost impact, and profitability across programs
Collaborate with Internal Domain Teams: Work closely with Harman’s domain experts (Connectivity, Infotainment, AI, Cybersecurity, ADAS, etc.) to align solutions with customer needs. Understand existing domain capabilities and promote relevant offerings to customers as part of ongoing and new business opportunities. Ensure feedback from customers informs domain roadmaps and solution priorities
Drive Account Growth: Collaborate with sales and pre-sales teams to identify new opportunities, shape proposals, and introduce advanced AES solutions that align with customer goals
Strategic Planning: Partner with the sales organization to develop and maintain the 5-Year Strategic Plan for your accounts, defining growth priorities, innovation themes, and partnership milestones
Own the Account Battlecard: Maintain and regularly update the battlecard for your account, capturing competitive insights, customer strategy, key contacts, program status, strategy to win, and upsell opportunities in coordination with the sales team
Voice of the Customer: Serve as a conduit between the customer and Harman’s internal stakeholders, ensuring product and solution development aligns with customer expectations and future needs
Operational Excellence: Support project delivery teams to ensure commitments are met in terms of quality, scope, and timing. Track account health metrics and deliver quarterly business reviews (QBRs)
Engagement & Enablement: Support onboarding, training, and knowledge-sharing initiatives to enhance customer adoption and satisfaction with Harman’s AES solutions
Qualification
Required
Bachelor's/Master's degree in Business, Engineering, or a related field
20+ years of experience in customer success, account management, or program management, preferably in the automotive or technology sectors
Experience managing project budgets, change requests, and forecasting with cross-functional coordination
Ability to analyze financial and operational data
Proven ability to handle escalations with composure and structure, driving cross-functional resolution and maintaining strong customer trust
Strong interpersonal and communication skills to collaborate effectively across internal domain teams and with customer stakeholders from engineering to executive levels
Understanding of automotive development lifecycles, OEM/Tier-1 dynamics, and automotive technologies such as connectivity, infotainment, Cloud, AI
Ability to contribute to long-term planning and account strategy in collaboration with sales leadership
Highly organized with the ability to manage multiple accounts, track deliverables, and present clear insights on account performance
Proficiency in CRM tools (Salesforce preferred), Microsoft Office Suite (Excel, PowerPoint, Word), and project management tools such as Jira or Confluence
Deep empathy for customer challenges, proactive approach to problem-solving, and a commitment to driving measurable outcomes and satisfaction
Preferred
Basic instructional design or training coordination experience
Organizational change management experience
Demonstrated project management experience
Proficiency in Adobe and or SharePoint
Experience in global, multi-cultural companies
Benefits
Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
Access to employee discounts on world-class products (JBL, HARMAN Kardon, AKG, and more)
Extensive training opportunities through our own HARMAN University
Competitive wellness benefits
Tuition reimbursement
“Be Brilliant” employee recognition and rewards program
An inclusive and diverse work environment that fosters and encourages professional and personal development
Company
HARMAN International
Headquartered in Stamford, Connecticut, HARMAN (harman.com) designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things.
10001+ employees
H1B Sponsorship
HARMAN International has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (6)
2023 (7)
2022 (6)
2021 (7)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
unknown2016-11-14Acquired
1986-11-21IPO
Leadership Team
Darrin Shewchuk
Vice President, Public Affairs and Communications
Christian Sobottka
President and Chief Executive Officer at HARMAN International
Recent News
2026-01-05
Company data provided by crunchbase