Apply on Employer Site

Wake Forest University · 3 days ago

Human Resources Benefits Manager

Triad Area

Full-time

Onsite

Mid, Senior Level

3+ years exp

Wake Forest University is seeking a Human Resources Benefits Manager to oversee and manage the University's benefit programs. The role involves collaborating with various departments to analyze benefits data, ensure compliance, and enhance benefit offerings while maintaining the institution's competitive position.

EducationHigher EducationUniversities

No H1B

Hiring Manager

Kathleen Holden

Responsibilities

Manage the daily benefits administration including medical, pharmacy, behavioral health, dental, vision, supplemental, and life insurance plans

Manage the overall retirement process for faculty and staff including retiree benefits, administration, communication, events, and open enrollment

Monitor industry trends and best practices, evaluate peer benchmark data, and recommend new or enhancement/changes to existing benefit programs

Support management’s decision-making process by analyzing options and projecting future costs

Manage compliance with the Affordable Care Act process and compliance efforts

Manage the fringe benefits budget and prepare updates to support data-driven decisions

Reviews, processes, and reconciles all third-party administrator billing

Manage data integration files between the University and third-party administrators and lead benefits-related enhancements and updates in Workday

Ensure compliance with federal, state, and local legal requirements (i.e. ERISA, COBRA, HIPAA, ACA)

Ensure annual filings, reporting, and plan documentation are up to date

Stay up to date on legal changes

Build and maintain relationships with third-party administrators and consultants to monitor plan performance and address any service or claims issues

Manage the open enrollment process including planning, communication, and administration

Lead the development of benefits-related communication including benefits guidebook, flyers, newsletters, online resources, and presents new employee benefits orientation

Manage non-exempt staff through coaching, counseling, and mentoring

Provide comprehensive support and assistance to employees regarding benefit plans, policies, claims, and eligibility inquiries

Evaluate and seek to improve benefits operating systems, processes, and efficiencies

Perform other related duties as assigned

Qualification

Benefits administrationCompliance managementData analysisWorkday experienceBudgetingHR functions knowledgeCustomer serviceSupervisory skillsCommunication skillsAttention to detailTeamworkAdaptability

Required

Bachelor's degree in a related field plus three years related experience, or an equivalent combination of education and experience

General knowledge of HR functions

Solid understanding of benefit programs

Solid understanding of accounting and budgeting

Ability to analyze, interpret, and communicate complex data

Proven ability to maintain the confidentiality of sensitive HR information

Knowledge of superior customer service standards, with the ability to project a cooperative and professional demeanor when working with a wide range of individuals and constituencies in a diverse community

Excellent verbal and written communication skills in person, email, or by phone

Excellent attention to details

Proficient with technology (i.e. web, email/calendar, Google Office Suite, Microsoft Office, spreadsheets, basic reporting tools, ERP systems)

Ability to work efficiently and effectively and prioritize in a multitasking environment

Ability to work in a team-oriented, continuous improvement, and customer-centric environment and to quickly adapt to new procedures

Must be able to complete work by deadlines that are provided