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Chicago Transit Authority · 12 hours ago

Coordinator, Second Chance Programs

Chicago, IL

Full-time

Onsite

Mid Level

3+ years exp

The Chicago Transit Authority's (CTA) Second Chance Program provides individuals who face barriers to employment with an opportunity to obtain full-time, temporary employment and training. The Coordinator will oversee the development and execution of initiatives aimed at enhancing the employability of program participants through various training and support activities.

CommunitiesCustomer ServicePublic TransportationTransportationTravel

Responsibilities

Contributes to the strategic planning, content development and implementation of the Second Chance Programs

Creates and executes the Second Chance Programs policies, procedures and safety standards

Conducts work site visits, during all shifts, to provide guidance and support to program participants and to ensure ongoing case management

Develops and coordinates other projects and programs. This includes developing program goals, objectives, timelines and the development, the organization, coordination, facilitation, and implementation of programs

Performs administrative duties related to the development, execution and marketing of the Second Chance Programs

Coordinates participant referrals from social service agency partners and assesses job employability training based on Second Chance Programs requirements and qualifications

Meets with social service agencies, key stakeholders, internal partners, external partners, and end users to define operations' requirements and procedures

Participates in recruitment opportunities such as job fairs, resource fairs, correctional institution visits, community events and networking events

Conducts work site visits, during all shifts, to provide support to supervisors

Works with supervisors to coach, mentor and prepare Second Chance Programs participants for placement into permanent employment opportunities

Coordinates with Human Resources on temporary and permanent hire opportunities for the Second Chance Programs participants

Assists with Second Chance Programs partnership recruitment, on boarding and off boarding process

Prepares and maintains program data to produce weekly and monthly reports regarding the Second Chance Programs to be distributed externally and internally throughout the Authority

Maintains updated records for the Second Chance Programs and participants

Evaluates and updates the Second Chance Programs daily while coordinating the intervention and maintenance of their respective deployment cycles

Executes long term strategic planning that aligns with department goals, vision and objectives by anticipating challenges and leveraging available resources

Audits current and historical program files and data for analysis, communication and reporting

Contributes to the strategic planning and implementation of program and partnership evaluations

Attends meetings, seminars, conferences, or webinars, as well as research community events, articles, books, and websites to regularly obtain updated information and other relevant resources for the Second Chance Programs

Assists with facilitating workshops, orientations, professional development, career pathing and coaching for Second Chance Programs participants

Delivers stand up marketing, orientation, and training presentations as necessary to a variety of audiences; presents information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures

Performs related duties as assigned

Qualification

Program DevelopmentPartnership DevelopmentData ManagementTraining DevelopmentMicrosoft ExcelProject ManagementCustomer ServiceCommunication SkillsOrganizational SkillsAdaptability

Required

Bachelor's Degree in Social Work, Sociology, Criminal Justice, Education or professional designation in a related field, or a combination of education and experience related to this position

Three (3) years of experience working in or with a social service agency

Experience working with individuals with barriers to employment

Experience developing and implementing trainings, workshops, meetings, and other associated learning and development events

Valid State of Illinois Driver's License is required

General knowledge of basic employability skills and competencies

General knowledge of MS Office and learning management systems

Advanced Microsoft Excel and Power Point skills

Strong project management skills and ability to execute from start to finish

Strong written and oral communication skills

Strong presentation skills

Strong organizational skills, analytical ability, and problem solving skills

Good customer-service skills and a positive attitude