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CVS Health · 13 hours ago

Pharmacy Service Representative

Carolina, NC

Full-time

Hybrid

New Grad, Entry Level

$17/hr - $25.65/hr

0+ years exp

CVS Health is the nation’s leading health solutions company, dedicated to transforming health care. The Pharmacy Service Representative will coordinate and process patient medication orders, ensuring accuracy and providing customer service to patients regarding their prescriptions.

Health CareMedicalPharmaceuticalRetailSales

Responsibilities

Provides courteous and helpful customer service to customers utilizing specialty mail-order pharmacy services by addressing basic customer inquiries, concerns, and issues in a timely and professional manner

Assists customers with entering new medication orders or refilling existing prescriptions through the specialty mail-order pharmacy

Reviews prescription details, such as medication name, dosage, and quantity, to ensure accuracy and compliance with the healthcare provider's instructions

Addresses basic customer inquiries about the status of their specialty medication order while providing estimated delivery times and assisting with tracking information or general shipment inquiries

Identifies and escalates complex customer concerns or issues to appropriate teams or supervisors for further assistance and resolution

Maintains accurate and organized records of customer interactions, inquiries, and actions taken

Develops a basic understanding of the specialty medications, healthcare products, and services offered by the mail-order pharmacy

Participates in training programs and ongoing learning initiatives to enhance customer service skills and product knowledge

Collaborates with team members, supervisors, and other stakeholders to ensure smooth operations and customer satisfaction within the specialty mail-order pharmacy customer service department

Assists colleagues and customers with English-to-Spanish translation for basic customer inquiries

Qualification

Customer service experienceBilingual (English-Spanish)Windows-based applicationsComputer keyboarding skillsCertified Specialty PharmacistCertified Customer Service Professional

Required

Bilingual (English-Spanish)

6+ months experience in a customer service role handling and resolving a high volume of complex customer needs over the phone

6+ months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications

6+ months computer keyboarding experience, skills and aptitude

High school diploma or at least 1 year equivalent experience

Preferred

Certified Specialty Pharmacist (CSP) preferred

Certified Customer Service Professional (CCSP) preferred

Benefits

Affordable medical plan options

401(k) plan (including matching company contributions)

Employee stock purchase plan

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility