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First Business Bank · 3 days ago

Commercial Loan Servicing Specialist

Indianapolis, Indiana

Full-time

Hybrid

New Grad, Entry Level

First Business Bank is a Top Workplaces USA company, committed to putting people first and providing unmatched client satisfaction. The Commercial Loan Servicing Specialist will support business clients with loan details, ensuring their needs are met accurately and efficiently while delivering best-in-class customer service.

Financial Services

Culture & Values

Responsibilities

Serving as the go-to resource for our business clients

Processing new loans efficiently and within established turnaround times

Managing payoff timelines and releases

Reconciling monthly audit inspections and reporting findings to management

Ensuring clients maintain compliance with their agreements

Utilizing collection skills when needed to support portfolio performance

Delivering best-in-class customer service with every interaction

Developing a comprehensive understanding of bank policies, processes, and procedures

Qualification

Banking experienceCustomer serviceMicrosoft OfficeCRM toolsCommunication skillsSelf-motivated

Required

Banking experience preferred

Able to effectively and professionally communicate with clients and internal team members

Self-motivated, independent and able to effectively utilize training and resource materials

Proficiency with Outlook, Excel, Word

Effectively prepare or review of documents and reports using Microsoft Office based products, Customer Relationship Management (CRM) tools and internal work queues at a satisfactory pace