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Cherokee Nation Businesses · 2 days ago

Hotel Front Desk Clerk FT

Tunica, MS, United States

Full-time

Onsite

Entry Level

1+ years exp

Cherokee Nation Businesses is seeking a Front Desk Representative to welcome and register hotel guests, ensuring an exceptional hotel guest experience. The role involves managing guest check-ins and check-outs, enhancing guest experiences, and collaborating with other departments.

Business DevelopmentHealth CareHospitalityInformation ServicesService Industry

Responsibilities

Welcome guests to the property by providing memorable service, anticipating guest needs, and responding to and resolving any guest

Deliver a seamless and professional experience managing early and late property arrivals/departures and walk‐ins and all other tasks associated with guest room check‐ins and check‐outs

Enhance guest experience through offering upgraded accommodations where available following authorized programs and processes and promoting One Star Rewards enrollment and other benefits to our guests

Partner with Housekeeping and other related departments to meet guest expectations and special requests

Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures

Control and issue keys while promoting the security, privacy, and confidentiality of all guests while providing a relaxing and hassle‐free experience from start to finish

Perform other job‐related duties as requested

Qualification

Cash-handling experienceGuest service experienceComputer proficiencyEnglish communicationListening abilitiesCustomer service skillsOrganizational skillsInterpersonal skills