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Merlin Entertainments · 4 hours ago

Regional Technical Services and Engineering Director

Orlando, FL

Full-time

Onsite

Director/Executive

Merlin Entertainments is a leading company in the entertainment sector, and they are seeking a Regional Technical Services and Engineering Director. This role is crucial for leading the Technical Services strategy, ensuring the safety and reliability of technical assets across their attractions, and collaborating with senior leaders to enhance operational performance.

Digital EntertainmentLeisureMedia and EntertainmentTourism

Responsibilities

Provide clear, future-focused leadership for Technical Services across the region

Define and execute short-, medium- and long-term strategies that enhance safety, asset reliability, guest experience, and financial performance

Act as a trusted advisor to senior leaders on technical risk, investment priorities, and operational resilience

Lead the development, submission, and ongoing management of regional Opex and Capex budgets

Ensure capital and operating spend is aligned to functional strategy, delivers value for money, and supports long-term asset sustainability

Maintain full accountability for fixed assets and inventory in line with Merlin governance

Oversee rolling Capex programmes for infrastructure, rides, and critical asset replacement

Evaluate business cases for technical viability, cost efficiency, and lifecycle value, ensuring investment decisions protect safety, reliability, and future growth

Ensure regional asset management frameworks align to Global Technical Services (GTS) standards and statutory requirements

Partner with HSS to maintain full regulatory compliance, proactively identifying and mitigating risks across the attraction estate

Provide senior technical leadership on complex faults, systemic risks, and operational challenges

Drive rapid resolution of issues that could impact guest experience, brand reputation, or safety

Work with SVPs, HSS Directors, and GTS to ensure effective audit readiness, regulatory compliance, and closure of non-conformities

Serve as the regional escalation point for technical risk, performance issues, and long-term asset concerns

Champion innovation, standardization, and best practice across the region

Partner with Central Technical Services to embed new technologies, asset strategies, and performance improvements that elevate reliability and guest satisfaction

Lead and develop the Technical Support Director and provide strong matrix leadership across regional technical teams

Build capability, reward high performance, and address under-performance with clarity and care—creating a culture of ownership, safety, and excellence

Support Merlin’s Development pipeline by embedding GTS standards, technical insight, and operational learnings into new builds, ride installations, and major refurbishments

Partner with Energy and Sustainability teams to reduce Merlin’s environmental footprint

Lead the deployment of green Capex and integrate sustainability into asset lifecycle planning and engineering standards

Own key supplier relationships across the region, driving performance, safety compliance, and service delivery that supports attraction uptime and operational excellence

Act as a visible champion of Merlin’s safety-first culture

Ensure safe systems of work, regulatory compliance, and continuous improvement in technical safety standards across all sites

Lead regular regional Technical Services forums, ensuring Technical Directors are aligned on strategy, policy, and performance priorities

Partner with Quality Assurance teams to track and improve KPIs including PPM compliance, fault resolution, and work order completion

Qualification

Senior leadership experienceTechnical qualification in engineeringEngineering & Asset ExpertiseProject & Programme ManagementNEBOSH General CertificateStakeholder managementChange LeadershipData-Driven LeadershipPeople LeadershipContinuous ImprovementCommunication skills