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FreedomCare · 1 day ago

Intake Specialist (Portland, OR/ Hybrid)

Portland, OR

Full-time

Hybrid

Entry Level

$18/hr - $22/hr

2+ years exp

FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. The Intake Specialist will work closely with patients and caregivers to educate them on the application and enrollment process, ensuring a seamless customer service experience while managing a high caseload until enrollment is complete.

FitnessHealth Care

H1B Sponsor Likely

Responsibilities

Ensure a seamless, complete, and effective enrollment process for all prospective clients into the SFC program

Be the initial point-of-contact for calls from prospective clients, caregivers or pending enrollees

Manage a high open caseload until the enrollment process is complete

Consistently meet monthly completed Start of Care (SOC)

Provide exceptional customer service and positive experience for potential patients/caregiver

Regular communication with a variety of Case Management agencies regarding patient authorizations

Navigate multiple systems and portals to determine eligibility and obtain authorization

Regularly achieve monthly new enrollee goals

Maintain data input, scheduling, document uploading and initiate patient enrollment confirmation or rejection communications

Qualification

Customer ServiceHigh-volume call experienceComputer proficiencyCommunication skillsBilingual (Spanish)Attention to detailTime managementTeam player

Required

Experience in high-volume inbound and outbound call environment

Motivated to help patients/caregivers with the drive to exceed open case targets and metrics

Must have poise and patience when dealing with clients

Excellent written and verbal skills; ability to comfortably resolve issues over the telephone

Computer proficiency required; strong typing skills and ability to leverage technology to identify, research and solve customer issues

Keen attention detail, metrics driven, excellent time management skills

High empathy and collaborative team player

Flexibility and openness as the role and responsibilities may change and/or evolve as we grow!

Preferred

2+ years of relevant experience in a similar position is preferred

Healthcare/startup experience

Bilingual in Spanish, or other languages desired

Benefits

Competitive compensation

Medical benefits

Retirement plans

Wellness programs

Fun company events

Ongoing learning opportunities to grow your career

Company

FreedomCare

As a leading CDPAP provider, FreedomCare helps you reclaim your right to health and happiness

Founded in 2015

New Hyde Park, New York, USA

501-1000 employees

https://freedomcareny.com

H1B Sponsorship

FreedomCare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2021 (1)