University of Tennessee, Knoxville · 1 day ago
Associate Director Systems - Office of Financial Aid and Scholarships - UTK
Knoxville, TN
Full-time
Hybrid
Lead/Staff, Director/Executive
5+ years expThe University of Tennessee, Knoxville is seeking an Associate Director of Systems for their Office of Financial Aid and Scholarships. This role involves overseeing financial aid systems, ensuring compliance and efficiency, and leading a team to enhance student access and success through innovative solutions.
Higher Education
Responsibilities
Reporting to the Director of Financial Aid & Scholarships, the Associate Director of Systems serves as the visionary, strategic and technical lead for financial aid systems at the University of Tennessee, Knoxville (UTK)
This position ensures the Office of Financial Aid & Scholarships delivers accurate, efficient, and compliant services while driving innovation that reimagines how financial aid supports student access, retention, and success
The Associate Director oversees the Banner Financial Aid module and integrated technologies, Department of Education systems, and other third-party solutions, and leverages them to reduce barriers, streamline processes, and improve the student and family experience
The role directly supervises two Financial Aid System Analysts, providing leadership, coaching, and professional development to ensure the team is empowered to design and deliver solutions that align with UTK’s land-grant mission and strategic enrollment plan
Through a focus on automation, predictive analytics, and student-centered system design, the Associate Director helps position UTK as a national leader in financial aid technology
Qualification
Required
Bachelor's degree
Minimum of five years of progressive full-time professional experience in student systems management at a college or university
Expert knowledge of Financial Aid Systems
Knowledge, experience, or training in federal financial aid regulations
At least one year of supervisory experience or experience leading or coordinating with a team
Ability to work in a fast-paced, multi-faceted profession
Excellent interpersonal communication skills are needed
Demonstrated ability to work independently and knowledge of systems included in above descriptions is essential
Knowledge of the principles and techniques of computer systems documentation and forms design is helpful
Knowledge of federal and state regulations governing financial aid programs is beneficial
Demonstrated ability to lead teams in a dynamic, complex environment
Strong project management, communication, and collaboration skills
Technical expertise in student information systems with the ability to envision and implement innovative solutions
Commitment to continuous improvement, equity, and student-focused service delivery
Preferred
Experience in financial aid administration or enrollment management technology strongly preferred
Experience in ODS Oracle, PL/SQL, Web Tailor, and/or Argos
Experience in working with financial aid software such as SAIG, File Transfer Programs (FTP), ELM, COD, CPS and NSLDS
Experience with Ellucian Banner
Proficiency with Ellucian Banner ERP (highly preferred)
Experience with ODS Oracle, PL/SQL, Web Tailor, Argos, and other similar systems
Familiarity with federal systems (COD, NSLDS, CPS, SAIG), loan processing tools, and automation platforms
Background in applying technology to business process improvement in higher education
Benefits
Generous paid leave , accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing days
Flexible work arrangements, offering a hybrid schedule to most team members
Education benefits for employees and their dependents at UT System campuses
Retirement and deferred compensation plans, including 401(k), 403(b), etc.
Comprehensive medical, dental, and vision insurance plans
Employee discounts to attractions, services, and goods
Company
University of Tennessee, Knoxville
As the state’s land grant, research-intensive institution, the University of Tennessee, Knoxville, is a university that leads.
10001+ employees
H1B Sponsorship
University of Tennessee, Knoxville has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (143)
2024 (100)
2023 (100)
2022 (83)
2021 (77)
2020 (108)
Funding
Current Stage
Late StageLeadership Team
Bruce Behn
Dean and CEO, Digital Learning
Mark Savage
Chief Technology Officer, Digital Learning at UT
Recent News
Perishable News
2023-10-04
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