Schneider Electric · 5 days ago
Customer Success Manager
Fort Collins, CO
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $171K/yrSchneider Electric is a global leader in energy management and automation, recognized for its commitment to sustainability and diversity. The Customer Success Manager will manage high-touch customer accounts, ensuring successful onboarding, driving product adoption, and fostering long-term relationships to align with customers' business goals.
ElectronicsEnergyEnergy ManagementInformation TechnologyRenewable Energy
Responsibilities
Serve as the main point of contact for assigned high-touch customers, managing relationships from onboarding through ongoing engagement
Build and maintain strong, long-term relationships with top management and middle managers in customer organizations. Understand power maps and decision makin process in customer organization
Understands customer strategy and how DG solutions (SCADA, ADMS, DERMS, GIS) can help in reaching these goals
Develop and implement customized onboarding plans tailored to individual customer needs
Create and manage customer success plans that align with the customer’s business goals and desired outcomes
Prepare both standard and custom documentation to support onboarding and ongoing engagement
Lead weekly and daily communication touchpoints with customers to provide updates, resolve issues, and offer strategic advice
Collaborate closely with the Operatios team for seamless handoffs in last phase of project delivery
Collaborate closely with the Sales team for seamless handoffs and cooperative customer management
Organize quarterly business reviews (QBRs) and take part in annual SteerCo meetings to discuss performance, progress, and future goals
Monitor customer health, proactively address challenges, and drive customer retention and growth through tailored engagement strategies
Promote advocacy programs, webinars, and external presentations, positioning the customer as a success story for internal and external audiences
Collaborate with product teams to provide input on the roadmap based on customer feedback and requirements
Prepare and deliver quarterly business reviews (QBRs) for high-touch customers, focusing on performance metrics, business value, and strategic alignment
Generate custom pricing proposals when necessary and assist in contract renewals
Work intensively with Sales and Support teams to ensure a coordinated approach to customer management
Drive internal and external success stories, including developing 3 internal and 1 external story per customer annually
Engage customers in advocacy programs, helping them to present their success stories at user conferences and other industry events
Lead webinars with product owners and advocates to showcase customer successes and product enhancements benefits to Customers
Accelerate time to value by guiding customers through their maturity journey and upselling digital and advisory services
Coordinte with Partner, if Partner is engaged in project delivery and/or L1 support
Maximize the return on investment from our software and services
Continuous Service Improvement, benefit from ongoing enhancements based on customer feedback and industry trends
Build a long-term, collaborative relationship with our team dedicated to their success
Participating in the tendering process during acquisition of new High-touch customers, by providing answers to customer’s requests, participating in tendering calls with customers, and closely collaborating with Tendering, Sales and Support during the whole process
Qualification
Required
Bachelor's/Master's degree in Power Engineering, or related field
Proven experience in a customer-facing role within the software industry, with a focus on customer success, stakeholder management, account management, or similar functions
Good understanding of Power Distribution Utilities' business, their processes and regulatory compliance principles is a significant advantage
Understanding of ADMS/OMS/GIS software and its integration within utility landscape
Strong understanding of software products for utilities and the ability to communicate technical concepts effectively to non-technical stakeholders
Excellent communication, interpersonal and negotiation skills
Ability to thrive in a fast-paced, dynamic environment and drive initiatives independently
Support up to 10% international travel yearly
Professional Proficiency in both written and spoken English is mandatory
Preferred
Familiarity with customer success platforms and tools is a plus
Additional languages are a plus
Company
Schneider Electric
Schneider Electric specializes in the digital transformation of energy management and automation.
Founded in 1836
10001+ employees
H1B Sponsorship
Schneider Electric has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (150)
2024 (103)
2023 (108)
2022 (98)
2021 (115)
2020 (109)
Funding
Current Stage
Public CompanyTotal Funding
$4.08BKey Investors
California State Water Resources Control BoardIdinvest Partners
2025-08-26Post Ipo Debt· $4.08B
2018-04-05Grant· $1.6M
2004-12-03Series Unknown
Leadership Team
Deepak Sharma
President - Greater India zone, MD & CEO - Schneider Electric India Pvt. Ltd
Jai Sharma
CFO Greater India Zone
Recent News
Nongluck Ajanapanya
2026-01-16
Company data provided by crunchbase