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HME · 6 days ago

Credit-Collections Administrator, Temporary

Carlsbad, CA

Full-time

Onsite

Entry Level

$18.90/hr - $25.20/hr

1+ years exp

HME has been creating innovative products for the drive-thru and pro-audio industries since 1971, and they are seeking a temporary Credit Collections Administrator. The role involves managing past-due accounts, communicating with customers regarding invoices, and escalating unresolved accounts to supervisors.

Customer ServiceElectronicsProduct Design

Responsibilities

Reviews customer accounts for past due invoices and payment history

Contacts customers to advise of past due amounts

Negotiates payment plans with customers who cannot pay in full

Calls customers whose orders have been placed on credit hold

Approves and releases orders from credit hold based on customer payment history and credit limit

Documents customer communications

Reports status of collection efforts to manager

Answers incoming customer calls

Makes a minimum over 20 outgoing collection calls daily

Provides information and answers customer questions regarding unpaid invoices

Research on disputed invoices

Process credit applications

Process Dunn and Bradstreet credit reports on perspective customers

Maintain entire customer data base in ERP system

Refers customer accounts that cannot be resolved to supervisor

Follows up with supervisor regarding payment status

Works directly with outside collection agency

Performs all other job responsibilities as assigned

Qualification

Past-Due Account CollectionCustomer CommunicationComputer proficiencyOrganizational skillsERP system experienceInterpersonal skillsCommunication skillsTime managementProblem-solving

Required

Ability to work well under pressure in a time sensitive, fast pace environment while responding appropriately, accurately and efficiently including monthly deadlines as assigned

Excellent organizational skills

Possess strong interpersonal and communication skills with the ability to articulate issues and solutions to both internal and external customers

Computer proficiency with MS Office including Word, Excel, Outlook and PowerPoint

1 year related experience

Company

HME

Founded in 1971, HM Electronics (HME) is a family of industry-leading companies dedicated to Quality & Continuous Improvement in the Drive Thru and Pro Audio sectors.

Founded in 1971

Poway, California, USA

501-1000 employees

http://www.hme.com

Funding

Current Stage

Late Stage

Leadership Team

Daren Haas

Chief Strategy Officer

Todd Clyde

President

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