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VARITE INC · 15 hours ago

Technology Specialist Level II

Neenah, WI

Full-time

Onsite

Mid, Senior Level

$35/hr - $37/hr

5+ years exp

VARITE INC is seeking a Technology Specialist Level II to support day-to-day operations of PCs, servers, and networking equipment at their manufacturing location. The role involves coordinating IT projects, providing technical support, and ensuring compliance with established control procedures.

Information Technology & Services

Growth Opportunities

Responsibilities

Support the day-to-day 24-hour operations of PC's, servers, and networking equipment for the manufacturing location

Coordinate small to medium size IT (Information Technology) projects for the plant and contribute to large IT projects I. E. Audit Remediation, MONK, SMOM, Cyber, AGV

Installs and supports network equipment with guidance from Network Operations team to include handheld RF Scanner

Coordinates or performs New Physical or Virtual Server installation, IOS Upgrades, critical patching, and maintenance with assistance from the Server Team

End to end roadmap ownership including; ordering, imaging, troubleshooting, and maintaining accurate inventory management through Service-Now

Manage multi-function device and printer fleet – Procures and provides basic support, escalates issues to printer vendor

Installs and supports UC equipment with assistance from UC Operations team

Assist with new equipment requests and some configuration

Documents and coordinates IT hardware surplus equipment process for inventory purposes and asset disposal

Provides operational support to the Mill related computer systems and installed applications, resolves minor infrastructure problems, and escalates higher impact issues

Leads the planning and execution of Mill cyber and infrastructure projects

Manages and coordinates local Infrastructure vendors work at site

Ensures LAN/WAN and related computer systems are compliant within established control procedures

Review and control access to MDF and other sensitive areas with established control procedures

Maintains site IT Business Continuity Plan

Maintains a 1 to 3-year IT plan

Seeks out and relays future technology recommendations between mill and centralized technology teams

Coordinates technology recommendations and changes from other IT teams

Performs site IT administration support, requests new employee accounts (LAN, email, etc.), provides IT on-boarding training

Procures IT infrastructure components according to Client established procurement process

Provides education to Mill users on Client available technologies and their proper use

Manages communication plan for recent technologies implementations

Facilitates collaboration between stakeholders who share common objectives

Demonstrates a commitment to quality performance through personal example by adopting a customer-based philosophy in the level of service provided

Demonstrates an analytical and systematic approach to problem solving

Rapidly absorbs new technical information and applies it effectively

Qualification

Windows ServerCisco NetworkingSQL ServerLAN/WANService NowMicrosoft OfficeCustomer ServiceProblem SolvingTeam Collaboration

Required

Must have at least 5 years of experience, well rounded, good customer service and technical skills/experience

College Associated Degree

5 years of relevant experience with demonstrated skills or 7-9 or more years of applied experience with demonstrated skills described defined

Troubleshooting and solving basic computer issues, familiar with Windows XP/7/10/11, Windows 2003/2008/2012 Server, SQL Server 2003/2008/2012/2016/2019, Cisco Networking, LAN networks, Wireless networks, Firewalls, Microsoft Office products, Office 365, SharePoint, smartphones, and tablet (IOS, Android)

Ticketing system management for Incident and Request tracking (i.e.: Service Now)