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ZeroFox · 21 hours ago

Associate Account Manager

United States

Full-time

Remote

Entry Level

$100K/yr - $120K/yr

1+ years exp

ZeroFox is looking for an Associate Account Manager to join our dynamic team. In this role, you will support the strategic growth of our client accounts by ensuring that customers derive maximum value from our solutions and fostering ongoing relationships to promote customer success.

Cyber SecurityNetwork SecuritySecurity

Responsibilities

Assist renewals desk with renewals of the ZeroFox platform

Develop a solid and trusting relationship between clients and company

Develop a complete understanding of account needs

Anticipate account changes and improvements

Strategically plan to improve client results

Maximize profit by up-selling or cross-selling

Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training

Analyze client data to provide customer relationship management

Expand relationships and evangelize ZeroFox within account

Qualification

Account managementCustomer successCRM softwareCybersecurity knowledgeMicrosoft Office SuiteCommunication skillsProblem-solving skillsTime management

Required

1-3 years of experience in account management, customer success, or a related field, preferably in the technology or cybersecurity sector

Demonstrated ability to build strong relationships with clients and collaborate effectively with internal teams

Excellent communication skills, both verbal and written, with a strong attention to detail

Proficient in using CRM software (Salesforce preferred) and Microsoft Office Suite

Ability to multitask and manage time efficiently to meet the needs of multiple clients

Strong problem-solving skills and a proactive approach to addressing client concerns

Enthusiasm for learning about cybersecurity trends and ZeroFox solutions

Willingness to travel occasionally as needed to meet with clients

Preferred

Bachelor's degree in Business, Marketing, Information Technology, or a related field

Experience in a fast-paced startup environment is a plus

Familiarity with cybersecurity products and services

Benefits

Community-driven culture with employee events

Generous time off

Comprehensive health benefits & 401(k) plan with employer matching

Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture