Presidio · 1 day ago
Specialist, Managed Service Operations
United States
Full-time
Remote
Entry, Mid Level
1+ years expPresidio is at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. The Managed Service Operations Specialist will ensure the smooth operation, renewal, and optimization of managed service agreements while collaborating with internal teams and external vendors to enhance customer satisfaction and drive operational efficiency.
Cloud InfrastructureInformation ServicesInformation Technology
Responsibilities
Contract & Renewal Management
Generate accurate and timely quotes for service renewals
Collaborate with Presales to build detailed equipment lists that align with customer requirements
Proactively initiate renewal activity at least six months prior to contract expiration
Operational Excellence
Manage and maintain data accuracy in key systems including ServiceNow, Power BI, and the Configuration Management Database (CMDB)
Partner with leadership to ensure pricing is competitive and aligns with industry standards
Maintain clear documentation and ensure operational workflows adhere to company policy and client expectations
Vendor & Internal Collaboration
Liaise with vendors to obtain competitive pricing and up-to-date contract terms
Collaborate with the billing department to ensure invoice accuracy and timely delivery
Work closely with the Accounts Receivable team to reconcile accounts and maintain financial accuracy across client records
Reporting & Analytics
Utilize advanced Excel functions such as formulas, VLOOKUPs, and pivot tables to analyze data and support operational decisions
Provide periodic reporting and analysis to support strategic initiatives and continuous improvement
Qualification
Required
Bachelor's degree or equivalent experience and/or military experience
Proficiency in Microsoft Excel and other Office applications
Excellent organizational, analytical, and communication skills
Ability to manage multiple priorities and meet deadlines in a fast-paced, collaborative setting
Preferred
1–3+ years of experience in a Managed Services or IT Operations environment is highly preferred
Familiarity with ServiceNow and Power BI is a strong plus
Company
Presidio
Presidio provides managed services and network solutions technologies.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-04-02Acquired
2017-03-09IPO
2011-04-04Private Equity
Leadership Team
Manny Korakis
Chief Financial Officer
Punish Malhotra
Senior Vice President, P&L MS
Recent News
GlobeNewswire
2026-01-15
Company data provided by crunchbase