Coolray Tennessee · 2 hours ago
Customer Service Representative
US-TN-Nashville
Full-time
Onsite
Entry Level
1+ years expCoolray Tennessee is a company that prioritizes its people and is seeking a Customer Service Representative. In this role, you will handle inbound and outbound calls in a service-focused call center, ensuring customer satisfaction and building relationships with clients.
Consumer Services
No H1B
Responsibilities
Manage large amounts of incoming phone calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal and team-sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file document
Take the extra mile to engage customers
Explain features and benefits of the various products and services while soliciting information from the customers on their individual needs
Schedule an appointment for one of our Sales Consultants to visit the customers home to provide an estimates for product and services
Represent the company professionally, honestly, and ethically
Qualification
Required
Must be able to work evenings and weekends
1+ year(s) customer service experience
Basic computer proficiency, particularly with Microsoft applications
A strong customer service, over-the-phone voice
Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time
Preferred
High School Diploma or GED preferred
Dispatching experience is a plus
Experience with Service Titan is a plus
Bilingual Spanish is a plus!
Benefits
Accrued PTO and 8 Paid Holidays
401k with company match up to 30% of your contribution
Professional development opportunities and continuous on-the-job training
Company-wide Community Service Opportunities and Community Engagement
Positive Work Environment
Full Suite of Benefits including but not limited to:
Health insurance- 4 plan options, majority of premiums company-paid
Dental and vision insurance with minimal cost to employees
HSA and FSA plans
Company-paid Life Insurance and AD&D Policy
Supplemental life insurance plans offered
Company-paid Employee Assistance Program
Short and long term disability insurance
Legal Insurance Plans
Critical Illness and accident Insurance
Pet Insurance Plans
Identity Theft Protection Program
Company
Coolray Tennessee
At Coolray, our dedicated team of skilled HVAC technicians, plumbers, and electricians is committed to delivering professional services using top-tier materials.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase