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The University of Georgia · 10 hours ago

IT Support Technician

Athens, GA

Full-time

Onsite

Entry Level

$47K/yr - $47K/yr

2+ years exp

The University of Georgia is the state's flagship university, renowned for its commitment to higher education. The IT Support Technician provides critical technical and operational support, assisting with troubleshooting and resolving technical issues for staff and students, while maintaining documentation and providing training as needed.

Artificial Intelligence (AI)Information TechnologyRoboticsSoftware

No H1B

Responsibilities

Provide comprehensive technical assistance to staff, students, and student organizations by diagnosing and resolving complex hardware, software, and networking issues

Ensure timely response to all helpdesk tickets through email, phone, and in-person interactions, maintaining a high standard of customer service

Installation, configuration, and maintenance of departmental hardware and software, including deploying new equipment and assisting with repairs or replacements

Support the IT Lead to help maintain clear, comprehensive documentation for IT systems, policies, and procedures to ensure consistency and compliance

Assist the IT Lead with the checkout system for laptops, tablets, and other devices, ensuring accurate reservations and timely returns

Maintain detailed inventory records of all IT assets and collaborate with facilities staff to conduct annual audits, safeguarding accountability and proper resource allocation

Assist the IT Lead with special initiatives, structured planning, and execution while providing weekly progress updates

Continuously research emerging technologies and recommend innovative solutions to improve operational efficiency and enhance user experience

Participate in staff meetings and contribute to strategic discussions, while remaining flexible to support additional duties and special projects as assigned

Qualification

Technical SupportHardware InstallationSoftware ConfigurationTroubleshootingDocumentationCustomer ServiceMultitaskingTeam CollaborationAdaptability

Required

High school diploma or equivalent and 2 years of related experience

Ability to actively listen and clearly communicate technical issues both verbally and in writing

Ability to work independently, multitask and prioritize

Ability to estimate work and meet deadlines

Ability to establish and maintain effective working relationships with others in a team environment

Ability to provide client support in a positive, proactive manner

Ability to effectively adapt to rapidly changing technology and apply it to client needs and department goals

Lift and carry over 20 pounds

Sit at a desk and computer for moderate periods of time

Company

The University of Georgia

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The University of Georgia, a land-grant and sea-grant university with state-wide commitments and responsibilities, is the state's flagship institution of higher education.

Founded in 1785

Athens, Georgia, USA

10001+ employees