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Harlem United · 20 hours ago

Assistant Program Director

New York, NY, US

Full-time

Onsite

Mid, Senior Level

$85K/yr - $90K/yr

3+ years exp

Harlem United is seeking an Assistant Program Director to provide clinical assistance and leadership for a Tier II shelter. The role involves supervising a team of case managers, implementing case management skills, and collaborating with various stakeholders to support families experiencing homelessness.

Health CareMedicalNon ProfitSocial

Responsibilities

Oversee 71 Tier II Family Shelter as directed by the Program Director

Manage and supervise a team of 3 Case Managers, develop a team of skilled professional staff, including recruitment, training, supervision, evaluation, and staff scheduling, to achieve the objectives of both HU and Agency Funders

Guide case managers in the development, implementation, and achievement of program goals

Handle administrative, operational, and programmatic issues that might affect case management staff

Assign cases to case managers for newly admitted families to be assessed immediately upon admission and managed throughout shelter stay

Ensure the timely completion of assessment case manager intake for each family to understand strengths and service needs

Work effectively as a part of a multi-disciplinary team to enhance client engagement and the delivery of quality service

Enhance the delivery and coordination of mental health and related services to families with children in shelter

Collaborate with the CD, the housing team, and ACS and/or prevention services agencies, and participate in conferences to advocate on behalf of the family as needed

Ensure that client case managers provide families with appropriate referrals and linkages between mental health providers, government agencies, and other related community-based services as needed

Serve as agency/program liaison between DHS, government agencies, community-based organizations, and/or groups

Ensure that case managers are completing all documentation on time

Participate in family meetings with case managers and the housing team to discuss planning efforts and progress

Network and establish successful linkages with government and community-based organizations to create resources for both families and staff

Work in collaboration with the Program Director and the housing team to ensure that all services lead to permanent housing placement

Complete special projects and assignments as needed or identified by the Program Director

Must work one late day a week from 11 am -7 pm to accommodate both staff and families

Provide on-call crisis intervention support to case managers

Perform other duties as assigned

Timely report of critical/priority one incidents to DHS

Ability to respond and troubleshoot crises

Comply and promote compliance with all agency policies, helping to strengthen and maintain an ethical organizational culture

A weekend day is required

Manages, reviews, and monitors case managers' maintenance of client records (paper and electronic) by conducting case audits to ensure both internal and external quality assurance standards are being met in accordance with HU and DHS standards

Provides training to new staff and existing New Broadway staff

Provide individual and group supervision to Case Managers, which includes coaching, guidance, support on service delivery, and work performance

Ensure that high-risk cases are monitored closely and serviced effectively

Assist the CD and Client Care Coordinators (CCC) with support and guidance on high-risk and challenging cases

Collects, analyzes data provided on client services to evaluate team success in service delivery

Qualification

Supervision of case managersClient assessmentCase managementMental Health knowledgeGovernment Entitlements knowledgeCultural competencyCARES proficiencyMS Office proficiencyAdobe proficiencySpanishOral communicationWritten communicationInterpersonal skillsGroup facilitation

Required

Master's Degree, over three years of experience working with homeless populations, including substance use and chronic medical conditions, with two years of experience in supervising case management staff

Bachelor's degree in psychology, social work, etc., with over five years of experience working with homeless populations, including substance use and chronic medical conditions, with three years of experience in supervising case management staff

Experience in the supervision of case managers

Experience in client assessment, service plan development, and case management

Child and adolescent development

Parent-child relationships, family dynamics, and diagnostic classifications

Mental Health and Emotional/Behavioral Health

Child Welfare policies and procedures

Government Entitlements: TANF, Social Security, Medicare, etc

Knowledge and experience working with diverse cultures and ethnicities

Expertise in strengths-based, solution-focused, and family-centered practice

Experience facilitating groups for adults

Excellent oral and written communication skills coupled with strong interpersonal skills

Must be proficient in CARES, MS Office, Outlook, Excel, PowerPoint, and Adobe