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Daktronics · 5 hours ago

Technical Support Student

United States

Full-time

Remote

New Grad

$18/hr - $20/hr

Daktronics is a company that creates cutting-edge digital LED display technology and audio systems. They are seeking a Technical Support Student to provide technical support for customers, troubleshoot issues, and engage in meaningful work while gaining hands-on experience and mentorship.

ElectronicsIndustrialManufacturing

No H1B

Responsibilities

Ensure responsiveness and first-time resolution to customers’ requests for technical support, primarily through incoming calls, community requests, and email conversations

Troubleshoot and solve simple to highly complex hardware and software technical issues using logical troubleshooting approach with attention to detail

Actively listen to customers and use Salesforce to quickly capture accurate detailed notes about troubleshooting, plans of action, and site-specific information for all customer interactions

Receive technical training on new and different products and systems to advance your technical knowledge for supporting Daktronics customers

Qualification

Electronics TroubleshootingNetwork TroubleshootingSoftware OperationOperating System TroubleshootingHardware TroubleshootingTechnical SupportDiscretionJudgmentFluent in EnglishCommunication skillsOrganizational skillsSelf-motivation

Required

The preferred applicant will be a student registered in at least 12 credits

The preferred applicant will be working towards an associate or bachelor's degree in an Engineering, Computer Networking, or other Technical related degree

The preferred applicant will be in their sophomore or junior year of school

Only strong academic performers will be considered and must maintain an acceptable GPA

Unofficial transcripts or web transcripts must be submitted with application

Good oral and written communication skills, good organizational skills, self-motivation

Effectively exercise discretion and independent judgment

Fluent in English, both written and verbal

Applicants must be 18 years of age or older

Daktronics does not sponsor, renew, or extend immigration visas for this position