Lucky Eagle Casino & Hotel · 3 days ago
Slot Supervisor (Dual) - Tribal or Internal Only
Rochester, WA, US
Full-time
Onsite
Mid Level
3+ years expLucky Eagle Casino & Hotel is seeking a Slot Supervisor to manage the daily activities of Slot Attendants and ensure exceptional guest service. This role involves overseeing the cleanliness of the casino floor, handling customer complaints, and promoting teamwork among departments.
Gambling & Casinos
Responsibilities
Ensures the Casino floor is clean and well maintained. Alerts the Management team of any areas of concern
Prepares the required daily reports/summaries and forwards the necessary documents to the appropriate departments
Investigates guest’s complaints and completes customer dispute resolutions
Ensures that the highest possible standards of guest service and team member relations are maintained and carried out in a fair, timely, and equitable manner
Promotes teamwork and cooperation with all departments for the benefit and service of casino guests
Provides recognition and positive reinforcement to Host/Slot Techs for going above and beyond their job duties
Promotes Lucky Eagle Casino & Hotel programs and benefits to all team members
Completes and presents introductory, annual and quarterly Host/Slot tech evaluations
Is responsible for the mentoring, teaching and training of the Slot Hosts
Counsels Host/Slot Technicians and administers minor disciplinary actions as needed
Maintains proper Host coverage on the gaming floor
Visually observes and participates in all jackpot payouts in accordance with the Department Jackpot Policy and Procedures
Possess knowledge of State and Federal gaming laws, and adheres to all regulatory, Tribal, Casino and department rules, regulations, policies and procedures
Performs other duties as assigned
Qualification
Required
An associate degree in Business Management or related field and/or a combination of equivalent education and experience will be considered
A minimum of two (2) years of casino gaming experience required, plus one (1) year of experience in Video Lottery Gaming
Must be a creative, innovative, and motivated self-starter, with the ability to recognize and address departmental needs
Have an in-depth understanding of Tribal Gaming Regulations and Policies & Procedures for gaming tournaments and promotional drawings
Applicant must be fluent in operating computer hardware and software applications on a regular basis
Have interpersonal skills using tact and diplomacy
Must be a minimum of 21 years old
Have the ability to obtain and retain a Washington State Class III Gaming License
Successfully pass a pre-employment drug screen
Strong written and verbal communication skills are required
Outstanding guest service to fellow team members, guests, vendors, etc. is expected
Regular attendance is required
On occasion, later hours or weekend time may be required with project deadlines
A neat well-groomed professional appearance is essential at all times
Company
Lucky Eagle Casino & Hotel
LUCKY EAGLE CASINO & HOTEL: Our mission: Deliver memorable and rewarding experiences through heartfelt service.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Rodney Youckton
Chief Collaboration Officer
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