Royal Oaks · 1 week ago
Executive Director
Sun City,AZ,US
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expRoyal Oaks is a Continuing Care Retirement Community seeking an Executive Director to lead its operations. The Executive Director will oversee strategic and operational performance, ensuring high-quality resident-centered services and compliance with regulations while fostering community relationships and team development.
Health CareHospitalityNursing and Residential Care
Responsibilities
Provide visionary leadership for all campus operations, ensuring alignment with the organization’s mission, values, and long-term strategic goals
Develop and implement annual operating plans, performance goals, and long-range initiatives
Foster a culture of transparency, accountability, resident-centered service, and ethical behavior
Serve as liaison between the community and the parent organization, communicating performance, needs, risks, and opportunities
Will attend scheduled meetings and work with the standing committees and department directors to discuss operations, report on status and progress, and ensure meeting minutes are posted on the Board portal in a timely manner
Will work with the Development Director of the People of Faith Foundation, Inc. (Foundation) to discuss relevant needs and improvements that may be supported by the Foundation. Will attend scheduled meetings and ensure meeting minutes are posted to the Board portal in a timely manner
Will work with the Board of Trustees, according to the Community Bylaws, publish calendar of meetings, attend meetings and ensure meeting minutes are posted to the Board portal in a timely manner
Will work with the Chair of the Board of Trustees and the President of the Foundation to develop meeting agendas and facilitate the strategy of both organizations
Direct daily operations across Independent Living, Assisted Living, and Memory Care, ensuring all services meet or exceed quality, safety, and regulatory standards
Oversee the Leadership Team and day-to-day operations of the community
Ensure emergency preparedness plans are maintained, updated, and executed effectively
Implement and lead continuous improvement efforts, optimizing processes, systems ensuring efficient operations, and resident experience
Ensure compliance with all applicable federal, state, and local regulations governing senior living, healthcare, and not-for-profit administration
Maintain licensure requirements for Assisted Living and Memory Care programs
Oversee health and safety initiatives, quality assurance metrics, audit readiness, and risk mitigation strategies
Serve as primary contact for regulatory agencies, media and legal entities
Oversee development, implementation, and monitoring of annual budgets in partnership with the (Chief Operating Officer, Aventur) COO and Aventur finance leadership
Ensure effective revenue cycle management, cost control, occupancy strategies, and stewardship of community assets
Analyze financial performance trends and implement corrective actions when necessary
Support fundraising and development initiatives as appropriate in collaboration with the parent organization
Will work with department heads to prepare annual operational and capital budgets to present to the Finance Committee and ensure meeting minutes are posted on the Board portal in a timely manner
Ensure residents receive high-quality, person-centered care and services that enhance quality of life and promote independence
Maintain strong resident and family communication through meetings, forums, and open-door policies
Oversee resident satisfaction initiatives and implement solutions to address concerns
Promote resident dignity, respect, autonomy, and community involvement
Recruit, mentor, and supervise department leaders, ensuring effective staffing across all service areas
Foster a positive organizational culture that supports professional development, high performance, and staff engagement
Ensure compliance with HR policies, staff training requirements, and employee relations standards
Promote teamwork, collaboration, and clear communication across departments
Represent the community within the local region, maintaining strong partnerships with civic, healthcare, faith-based, and service organizations
Serve as ambassador for the organization's mission, enhancing awareness and reputation
Collaborate with marketing and admissions teams to support occupancy, outreach, and brand awareness efforts
Support donor relations, volunteer engagement, and other community-building initiatives
Work with the COO and corporate leadership on strategic planning, organizational initiatives, and policies
Provide accurate and timely reports, performance metrics, forecasts, and assessments
Implement parent organization directives and ensure consistent application of organizational standards across the campus
Full understanding of residents’ rights, including the right to be free of restraints and free of abuse. Is responsible for promptly reporting to the COO of Aventur incidents or evidence of resident abuse or a violation of residents’ rights
Protects and promotes resident rights, including confidentially, privacy, dignity, and freedom from abuse
Maintains the comfort, privacy, confidentiality and dignity of each resident in the delivery of services. Interacts with residents in a manner that displays warmth and promotes a caring environment
Maintains confidentiality for residents to meet privacy guidelines
Ensures organizational and departmental policies, procedures, and guidelines, as well as federal, state, and local regulations are met and followed
Assists in maintaining a safe, neat, and clean environment. Reports all deficiencies to the appropriate person, such as equipment problems, need for repair or special needs of residents
Performs all job responsibilities in accordance with prescribed safety and infection control procedures without causing harm or risk to self, others or property
Has ability to read, understand, follow and enforce safety procedures
Attends and participates in training activities, meetings, and seminars as required
Exhibits qualities of a team player, interacts courteously and appropriately, maintains a positive attitude. Addresses problems and conflicts in a professional and respectful manner
Demonstrates excellent customer service etiquette with all levels of staff residents, and guests
Perform other duties as assigned
Qualification
Required
Must be able to complete training on computer and/or other devices
Maintain competency in the position and knowledge of trade/industry advances and new technologies
Must be able to effectively communicate in English with all levels of staff, residents, and guests
Strong understanding of aging services, resident-centered care, and senior living industry trends
Excellent leadership, communication, and interpersonal skills
Ability to build consensus, manage complex operations, and lead through change
Demonstrated financial acumen and strategic thinking
Compassionate commitment to serving older adults in a mission-driven, not-for-profit environment
Federal, state and county laws, regulations codes and policies affecting the fiscal activities of a nonprofit Continuing Care Retirement Community (CCRC)
Administrative principles and methods, including goal setting, program and budget development and personnel management
Strong leadership and consensus building skills; health care management and strategic planning experience
Knowledge of current health care assisted living and independent living administration principles and practices
Has ability to write routine reports and correspondence
Bachelor's degree required (Business Administration, Healthcare Administration, Gerontology, or related field preferred)
Master's degree is strongly preferred
Minimum of 5 years' experience in an organization leadership role
Experience overseeing Independent Living, Assisted Living, or Memory Care operations preferred
Demonstrated success in financial management, staff leadership, and regulatory compliance
Has a current, valid driver's license. Driving record must meet the criteria set forth by Royal Oaks' insurance carrier
Has current and valid Fingerprint clearance card or apply for one within 20 days of hire
Has a Certificate of Completion for memory care services training or obtains one within 30 days of hire
Is able to carry/lift/push/pull up to 30 pounds
May need to operate a fire extinguisher
Is able to assist in evacuation procedures
Primary work is performed in an office environment with regular presence throughout the campus
Occasional evening or weekend work required to support operations, events, and emergency needs
On-call availability as needed
Preferred
Experience overseeing Independent Living, Assisted Living, or Memory Care operations preferred
Additional licenses/certifications in health or finance related fields are a plus (e.g. certificate in gerontology, nursing home administration, assisted living manager certificate, CPA, etc.)
Company
Royal Oaks
Royal Oaks Lifecare Community fosters growth, dignity, choice, honor, independence, and wellness for residents.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Carter Smitherman
Chief Financial Officer
Company data provided by crunchbase