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Bamboo Health · 21 hours ago

Desktop Support Technician

Louisville, KY

Full-time

Hybrid

Mid Level

3+ years exp

Bamboo Health is a leader in Real-Time Care Intelligence™ solutions aimed at improving health outcomes. The Desktop Support Technician will provide technical support, endpoint management, and contribute to IT initiatives, ensuring operational stability and user productivity.

Health CareHealth Diagnostics

H1B Sponsor Likely

Responsibilities

Deliver high-quality customer service and technical support to end users, including guidance, troubleshooting, and proactive technical education across platforms and systems

Deploy, maintain, and decommission end-user devices while ensuring accurate tracking of hardware and software assets within the company's inventory systems

Provision and manage user and device access to corporate environments, systems, and enterprise applications in accordance with security and compliance standards

Configure, support, and troubleshoot enterprise tools and applications to ensure operational stability and user productivity

Collaborate with internal teams and external vendors to resolve complex issues, streamline support processes, and assist in the implementation of new technologies and tools

Develop and maintain Help Desk documentation, knowledge base content, and standardized support workflows to ensure consistent service delivery and knowledge sharing

Continuously adapt support practices, tools, and processes to meet evolving business needs and organizational goals

Explore opportunities to enhance workflows through AI or automation tools (e.g., document summarization, task routing, or data parsing)

Stay curious about emerging AI tools and how they can streamline or enhance work within your function

Qualification

Windows 10/11 supportMacOS supportOffice 365 knowledgeActive DirectoryTechnical support experienceEndpoint managementAI tools familiarityAnalytical skillsCuriosityCommunication skillsProblem-solving skills

Required

Bachelor's degree in Computer Science, Information Technology, or related field or 3+ years of experience in a technical support role (e.g., Service Desk, NOC)

Strong verbal and written communication skills with the ability to clearly explain technical issues to both technical and non-technical users

Hands-on experience supporting Windows 10/11, macOS (13.1+), iOS, and Android devices, including troubleshooting hardware, software, and connectivity issues

Working knowledge of Office 365 (including the Admin Center), Active Directory, and popular SaaS tools such as Slack, Zoom, and Jira

Experience provisioning user and device access, managing asset inventories, and supporting endpoint tools like Intune, Jira Assets, or NinjaOne

Comfort using or learning AI-supported tools (e.g., ChatGPT, CoPilot, or role-specific tools) to improve daily workflows

A forward-thinking, curious mindset with an openness to experimenting with new technologies

Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions

Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments

Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions

The ability to travel periodically for work

Benefits

Health, dental, vision and other benefits

Company

Bamboo Health

Bamboo Health operates as a healthcare technology solutions company with a focus on fostering care collaboration.

Founded in 1994

Louisville, Kentucky, USA

501-1000 employees

https://bamboohealth.com

H1B Sponsorship

Bamboo Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (2)

2023 (1)

2022 (7)