Age of Learning · 1 day ago
Associate Customer Success Manager (Florida)
United States
Full-time
Remote
Entry Level
$70K/yr - $80K/yr
1+ years expAge of Learning is the leading developer of engaging and effective Pre-K through 5th grade learning resources. The company is seeking a passionate and detail-oriented Associate Customer Success Manager to support customer inquiries, build relationships with educators, and contribute to customer success initiatives.
E-LearningEdTechEducation
Responsibilities
Act as the first line of communication for customer inquiries, providing timely, accurate, and friendly support
Build strong working relationships with educators, administrators, and program leaders
Conduct routine customer outreach to support adoption, usage, and engagement
Assist with onboarding processes by preparing materials, coordinating setup, and supporting training sessions led by CSMs
Lead introductory or “refresher” product trainings as proficiency increases
Document onboarding milestones and ensure customers are progressing toward successful implementation
Log, track, and resolve customer issues while ensuring a smooth handoff to technical teams when needed
Identify recurring issues and surface insights to improve internal processes and customer experience
Monitor customer usage data to identify trends and potential risks
Contribute to customer health reporting and flag at-risk accounts to the Customer Success Manager team
Maintain accurate and up-to-date CRM documentation (Salesforce, HubSpot, etc.)
Partner closely with CSMs to support account planning, customer communications, and success strategies
Work with Product, Support, and Implementation teams to advocate for customer needs
Participate in team meetings, process improvement initiatives, and training sessions
Qualification
Required
Excellent active listening and communication skills
Experience implementing (vendor or customer) cloud-based, platform products
1-2 years experience preferred in K-12 school district instructional roles
Strong demonstrated service-delivery experience with educational SaaS solutions
Excellent written and verbal communication and interpersonal skills
Ability to diagnose common customer needs and issues, and to translate those needs into actionable solutions
Ability to communicate and interact with employees and customers at all levels, including the ability to give clear precise instructions that are readily understandable by non-technical users
Highly organized, self-directed, and process-orientated with the ability to direct multiple projects simultaneously
Detail-oriented, with strong organizational skills
Ability and willingness to travel 30-40% average and up to 50% during peak, back-to-school period (August - October)
This is a remote position. Location preference in FL
Benefits
90% of employee health and welfare benefits premiums & 65% of dependent benefits premiums
A 401(k) program with employer match
15 paid vacation days (increases to 20 days on your 3rd anniversary), 12 observed national paid holidays, 9 sick days, and 16 paid volunteer hours per year
Our flexible work culture means 2 or more days in the office (hybrid) or 100% fully remote options available for most positions
Company
Age of Learning
Age of Learning provides a comprehensive and engaging online curriculum for pre-k, kindergarten, elementary, and middle school programs.
201-500 employees
H1B Sponsorship
Age of Learning has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (4)
2023 (13)
2022 (12)
2021 (17)
2020 (16)
Funding
Current Stage
Growth StageTotal Funding
$531.5MKey Investors
TPGTencentICONIQ Growth
2021-06-29Series C· $300M
2020-08-15Series B· $50M
2016-05-03Series A· $150M
Leadership Team
Alex Galvagni
Chief Executive Officer
Christine Woertink
SVP Product
Recent News
2025-11-19
2025-10-06
Company data provided by crunchbase