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Gordon Flesch Company · 20 hours ago

Technical Support Engineer

Madison, WI

Full-time

Onsite

Entry Level

2+ years exp

Gordon Flesch Company is an employer of choice throughout WI, IL, IN, IA and OH, offering exceptional benefits and a supportive work-life balance. In this role, you will provide technical support for networked multifunctional devices and assist with troubleshooting related software, ensuring timely and effective customer service.

ComputerInformation TechnologyRoboticsSoftware

Responsibilities

Install/support/troubleshoot networked multifunctional devices, printers (MFPs), and scanners

Install/support/troubleshoot related software and out of the box solutions associated with MFPs

USB print/scan assistance and troubleshooting

Assist Key Operators with job applications and troubleshooting

Provide PC and Mac support as related to print, scan and out of the box vendor software

Provide advanced network troubleshooting as related to print, scan and out of the box vendor software

Work directly with vendors to report, fix or acquire solutions to complex problems

Collaborate to create and maintain TSC knowledgebase content

Assist in the configuration and maintenance of the TSC test environment/domain; including all supported equipment and software

Provide timely, efficient and effective customer support

Maintain open communication and cooperation with associate TSC team members and other GFC departments

Ensure customer issues are tracked accurately and documented completely

Maintain proficiency in ICare processes and procedures

Qualification

Network troubleshootingOperating systems knowledgeMicrosoft Office 365CompTIA Net+ certificationTroubleshooting skillsAdobe SuiteOrganizational skillsCommunication skills