NiCE · 9 hours ago
Manager, Cloud Operations
USA - Sandy, UT
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expNiCE Ltd. is a leading software company known for its innovative solutions in AI, cloud, and digital technologies. The Manager of Cloud Operations will oversee the AWS Operations Team and ensure the smooth operation of cloud services while managing a team of engineers and analysts to enhance cloud platform capabilities.
Enterprise SoftwareInformation TechnologyRobotic Process Automation (RPA)SecuritySoftware
Responsibilities
Lead a team of CloudOps and DevOps Engineers and Analysts to support, design, develop, automate, test, deploy, maintain, and continuously improve public cloud platform enablement
Accountable to review and provide the team with defined Cloud platform best practices enablement strategy, standards, procedures, tools, and processes
Partner with Product leadership to complete work, provide requirements and stakeholder input
Provide management updates, status reporting, and dashboards from a platform health and security perspective to demonstrate platform progress and process maturity!
Work with Cloud hosting vendors pushing boundaries on organization cloud platform configuration
Enable and support product engineering teams hosting of products and services in the Cloud
Accountable to keep the public cloud enablement product and services up and running
Drive and ensure alignment with Engineering peers and tech leads during strategy, planning, and delivery
Mentor the TechOps platform team to develop and perform as highly as possible
Partner with security, compliance, and identity and access mgmt. to identify and implement cloud platform gaps
Applies strong analysis, research, and problem-solving skills across various systems and situations, including those that may be unfamiliar, to address critical issues
Always follow the company Code of Ethics and inContact policies and procedures
Communicate in an effective and professional way with customers in and outside of NICE CXone
Qualification
Required
Bachelor's degree in Computer Science or related field or equivalent work experience required
10+ years technical experience (software engineering, systems or network engineering, etc.)
5+ years AWS cloud operations management experience
Ability to work in a fast-paced environment
Excellent verbal and written skills
Ability to meet and set short term and long-term objectives for self and assigned team
Ability to adapt to changing conditions and plans with well-reasoned decisions and minimal supervision
Excellent knowledge of Windows Domains, Active Directory, DNS
A high degree of computer literacy, fluent with Microsoft Office and inContact applications
Preferred
AWS certifications preferred
AWS Account Administration
AWS IAM Management
AWS VPC Experience
Linux Administration
AWS PaaS Administration
Infrastructure as Code experience
Company
NiCE
NiCE is transforming the world with AI that puts people first.
5001-10000 employees
H1B Sponsorship
NiCE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (14)
2023 (8)
2022 (8)
2021 (11)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-02-02IPO
Leadership Team
D
David Gustafson
VP, GM of Platform
Matt Reading
VP, Customer Succes
Recent News
Crunchbase News
2025-10-08
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2025-09-12
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