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Arena Products · 17 hours ago

Customer Service Specialist

Rochester,NY,US

Full-time

Onsite

Entry Level

1+ years exp

Arena Products is a family-owned business focused on innovative and sustainable packaging solutions. They are seeking a Customer Service Specialist to ensure accurate processing of customer orders while supporting internal teams and maintaining strong customer relationships.

ManufacturingRecyclingShipping

Responsibilities

Accurately enter and process purchase orders in a timely manner

Diligently follow purchase orders through to completion, working with appropriate parties to quickly resolve issues that delay timely processing

Answer incoming calls in support of sales team, customers, and suppliers

Support the company’s administrative staff in a variety of general office and clerical tasks

Communicate and follow up effectively with all departments regarding customer orders

Maintain excellent working relationships with account contacts to ensure customer satisfaction

Resolve customer problems or concerns in a manner that meets the expectations of the customer while at the same time considering the impact to the company

Maintain data and control documents required to ensure orders can be accurately processed

Performs other duties as assigned