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TP · 3 days ago

Sales Manager

US-GA

Full-time

Hybrid

Entry, Mid Level

1+ years exp

TP is a global, digital business services company that helps the world’s best brands streamline their business in meaningful and sustainable ways. They are seeking a Sales Manager to oversee sales targets, provide coaching, and foster a competitive team culture while ensuring high standards of ethical conduct.

CRMCustomer ServiceOutsourcingTechnical Support

Growth Opportunities

Responsibilities

Drive Sales Targets: Oversee daily, weekly, and monthly sales goals (KPIs) including conversion rates, average handle time (AHT), and policy retention

Live Coaching: Monitor live calls and provide immediate feedback/side-by-side coaching to improve closing techniques and objection handling

Training: Identify skill gaps and conduct regular training sessions on insurance products, sales psychology, and new system workflows

Motivation: Foster a high-energy, competitive, yet supportive team culture through incentives, contests, and recognition programs

Quality Monitoring: Partner with the QA team to review recorded calls for compliance, accuracy, and customer experience

Data Analysis: Use call center software and CRM dashboards to track team performance trends

Executive Reporting: Prepare performance summaries for senior leadership, highlighting wins, challenges, and resource needs

Develop and implement operational practices that establish positive employer-employee-client relationships and promote high levels of employee morale

Participate as a value adding member of the TP USA management team

Promote the highest standards of ethical and professional conduct through demonstrated individual performance

Thrive as a team player in a fast paced, high energy, change oriented environment

Perform other related duties and assignments as required by manager

Qualification

Sales ManagementCoachingData AnalysisProject ManagementMicrosoft OfficeCommunicationCollaborationEmotional IntelligenceCritical ThinkingProblem Solving

Required

At least 1 year supervisory experience

Bachelor's degree from an accredited college or university or equivalent work experience

Must be flexible to work any 5 days between Mon-Saturday and any 8 hours between 9AM-9PM EST

Must be able to drive a sales culture within the program, coach and develop agents on sales behaviors. Will be client facing at times

Must have high energy, positive attitude, and self-driven to drive sales in a fast paced environment

Experience with strategic initiative development and implementation, specifically with operating policies and procedures and work process improvements

Strong analytical skill and the ability to drive change and manage long term projects

Strong verbal, listening and written communications skills required, as well as outstanding interpersonal skills

Must have proficiency in Microsoft Office functions including extended Outlook functions and complex Excel Functions

Project Management: Strong project management skills with the ability to manage multiple projects simultaneously and meet deadlines

Ethical Judgement: Demonstrated ethical judgment and integrity in handling confidential and sensitive information

Problem Solving: Proactive in identifying operational compliance issues and implementing effective solutions