Salesforce · 9 hours ago
Consumption Account Manager, Data 360 & Agentforce
Indianapolis, IN
Full-time
Hybrid
Mid, Senior Level
$107K/yr - $224K/yr
7+ years expSalesforce is the #1 AI CRM, dedicated to driving customer success through innovation. The Consumption Account Manager for Data 360 & Agentforce will leverage deep product knowledge to guide customers in accelerating their consumption of Salesforce's offerings, ensuring integration and value delivery.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Develop an understanding and knowledge of customer’s Salesforce Data 360 & Agentforce implementation and evangelize the capabilities of Data 360 & Agentforce
Engage with strategic customers to understand their goals, assess their capabilities, and provide recommendations to help them accelerate consumption to achieve their business and technology objectives
Have a passion for operational excellence that drives scalable consumption, ACV growth, and customer success
Skilled at guiding impactful discovery conversations to unveil nuanced client needs and identify creative solutions through customization
Guide a customer on org strategy, governance, and change management standard processes based on customer needs
Demonstrate hands-on Data 360 & Agentforce product knowledge by applying platform features and functions to customer business priorities and roadmap
Proactively identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan
Produce and implement a comprehensive adoption path showing the current state, target future state with timeline, and an underlying enablement Plan
Deliver value and innovation to a customer’s business by understanding our customers’ key business challenges and potential for growth
Build and cultivate executive-level relationships with the customer’s IT and business executive leadership, sponsors, and decision makers to solidify our partnership and dedication to the customer business and IT sponsors & collaborator
Working with the account team and Salesforce Execs, effectively network within accounts from the Executive-Level down, in order to help customers work towards their goals
When appropriate, recommend additional Salesforce services and advisory experts needed to drive success
Proactively communicates technical product changes, degradations, outages, end of life, and other relevant updates
Collaborate with Salesforce product teams to deeply understand Salesforce solutions and roadmap, and advocate for key features needed for success across the Industry/Territory via Voice of the Customer feedback
Collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Salesforce Data 360 platform in your accounts
Qualification
Required
7+ years in customer-facing solutioning for Data, Analytics, AI, and CRM
Full-stack technical qualifications (CRM, Data Architecture, AI/ML) and experience managing technical relationships with C-Level executives
Ability to drive effective conversations at the C-level, facilitate difficult discussions, and handle objections adeptly
Proven success as a trusted advisor, understanding customer motivations and needs to drive business value, and experience integrating complex data architectures
Experience driving customer success in large, complex selling organizations
Deep understanding of industry-specific use cases, data architectures, and integration patterns
Persuasive verbal, written, presentation, and interpersonal communication skills that influence change in large organizations
Staying up-to-date with emerging marketing, data-related, and AI technologies
A self-starting attitude with the ability to handle tasks independently while collaborating remotely with customers and colleagues
Commitment to data ethics and privacy, ensuring customer solutions adhere to relevant regulations and best practices in data security and privacy
Hands-on experience building 0-1 products at startups or large companies
Excellent workshopping and whiteboarding skills
Deep, technical knowledge of the Salesforce platform (Salesforce Admin and Advanced Admin level certifications, hands-on experience with Salesforce Clouds)
Experience with modern cloud data platforms (Snowflake, Databricks, Big Query, RedShift), data analytics tools (Tableau, Looker, Power BI), data programming models (DataFrames, pandas), and AI (Python, R, Jupyter Notebooks, data wrangling, machine learning)
Experience with machine learning concepts (predictive and generative AI), plus the ability to communicate value to diverse audiences
Passion for exploring emerging AI research, frameworks, sharing insights, and experimenting with pioneering technologies. Actively stays up to date on new LLM models and agentic approaches, experimenting with prompt engineering to drive innovation
Benefits
Health benefits
Financial benefits and perks
Time off and leave policies
Parental benefits
Perks and discounts
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Marc Benioff
Chair & CEO
Recent News
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