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City First Bank · 22 hours ago

Lead Teller

Washington,DC,US

Full-time

Onsite

Mid Level

4+ years exp

City First Bank N.A. is a mission-driven Community Development Financial Institution focused on driving equitable economic development in underserved urban markets. The Lead Teller performs transactions while ensuring compliance with security and regulatory standards, handles complex client issues, and supports the training of new tellers.

BankingCommunitiesFinancial Services

Responsibilities

Accurately performs teller transactions in accordance with bank policy and procedure

Based on knowledge and skills, this position typically has higher authority limits than a Universal Banker

Responds to client inquiries on the telephone or in person adhering to customer privacy and confidentiality guidelines

Provides responsive, quality client services at all times. Follows all established security procedures

Ensure all transactions comply with bank policies and regulatory requirements

Monitor teller performance to maintain accuracy and efficiency

Conduct transaction audits to minimize errors and fraud risks

Regularly review customer accounts for necessary updates and corrections

Ensure all account maintenance requests are properly documented and processed

Verify that customer information aligns with regulatory requirements (e.g., KYC/AML compliance)

Manage branch cash orders and ensure adequate cash levels for daily operations

Oversee vault transactions, ensuring proper documentation and security protocols

Perform cash audits and reconcile vault balances with teller drawer totals

Verify the accuracy of deposited checks and cash to prevent discrepancies

Ensure end-of-day deposits are properly processed and balanced

Investigate and resolve any POD discrepancies in a timely manner

Approve teller transactions that exceed standard limits

Review large checks and deposits for potential fraud or holds

Ensure compliance with bank policies and risk mitigation procedures

Manage and place supply orders for branch operations (e.g., teller receipts, cash straps, deposit slips)

Ensure proper inventory of critical banking materials

Reg E Claims Review & Approval: Investigate and approve Electronic Fund Transfer (EFT) error claims

Reg CC Review & Approval: Ensure compliance with check hold policies and availability regulations

Enforce dual control protocols for high-risk transactions (e.g., vault access, night drop processing)

Maintain security and fraud prevention measures within the branch

Manage customer access and records for safe deposit boxes

Ensure compliance with security and dual-control policies

Perform periodic audits of safe deposit box inventory

Approves transactions within authorized limits

Qualification

Teller systemsBanking regulationsCash handlingCustomer serviceMS OfficeCommunication skillsOrganizational skills

Required

High School Diploma or equivalent

4+ years of cash handling and customer service experience, preferably in a banking environment

Knowledge of Teller systems (FIS Horizon preferred)

Exhibits professionalism with internal and external customers

Knowledge of deposit products and services

Knowledge of banking regulations, policies, and procedures

Basic knowledge of MS Office products

Effective oral, written, and interpersonal communication skills

Excellent organizational skills

Company

City First Bank

City First Bank is a commercial community development bank, the largest Black-led Minority Depository Institution, and a certified as B Corp with branches and headquarters in Los Angeles, CA and Washington, DC; channeling intentional capital to low- and moderate-income neighborhoods; investing in multifamily affordable housing, nonprofits and small business development.

Founded in 1998

Washington, District of Columbia, USA

51-200 employees