Ampcus Inc ยท 3 months ago
Technical Support Generalist
New York, NY
Full-time
Onsite
New Grad, Entry LevelAmpcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. They are seeking a Technical Support Generalist responsible for providing technical support and setup for OATS staff, programs, and a network of training centers throughout New York City.
Data ManagementInformation Technology
Responsibilities
Maintain and support network of computer labs throughout NYC. This includes visiting partner locations to install new equipment (computer labs of 15 units or less), perform upgrades, and check for unreported issues. Travel throughout all five NYC boroughs required
Support mobile devices such as iPads and Chromebooks in addition to desktop PCs
Support conferencing and A/V systems at OATS offices
Assist with pulling data exports and data entry from/to systems including Salesforce CRM and Smartsheet
Track assets and work orders in Salesforce
Assist with general staff tech inquiries as-needed. This includes providing remote support for staff located in other cities
Qualification
Required
This position requires excellent customer service, professionalism, problem solving ability, and critical-thinking skills in a fast-paced work environment
A professional demeanor and a high level of patience are two essential qualifications
Previous experience as a help desk technician or equivalent
Familiarity with Windows, MacOS, iOS and Android operating systems
Technical proficiency installing, configuring and troubleshooting Computers, mobile devices, and software applications
Ability to independently research and resolve technical issues
Preferred
Prior experience with Salesforce
Experience with Mobile Iron or other MDM software
Experience with computer lab installs
Company
Ampcus Inc
Ampcus is a global business, technology consulting and an staff augmentation firm specializing in AI/ML,digital solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management.
Founded in 2004
1001-5000 employees
H1B Sponsorship
Ampcus Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (13)
2023 (7)
2022 (16)
2021 (13)
2020 (18)
Funding
Current Stage
Late StageLeadership Team
Raj Narayan
Sr. Vice President, Strategic Sales
Recent News
2025-08-18
2025-07-31
Seattle TechFlash
2025-07-15
Company data provided by crunchbase