Castlight Health · 9 hours ago
WFM Analyst, Customer Support
Sandy, UT
Full-time
Onsite
Entry, Mid Level
$51K/yr - $76K/yr
2+ years expCastlight Health is hiring a full-time WFM Real Time & Reporting Specialist to join our top-notch Customer Support team in our Sandy, UT office to provide our users with outstanding service as we scale our operations. The role involves creating and managing daily schedules for the support team, real-time monitoring of performance, and handling reporting requests from stakeholders.
EnterpriseFitnessHealth CareInformation TechnologyWellness
Responsibilities
Creating and Publishing Daily Schedules for Call Center team of 75+ agents
Intraday Management of service levels for all queues at all sites
Real Time monitoring of agents' performance from all sites
Providing real time communication with the Support Operations leadership when changes need to be made
Updating and sending reports related to agent and customer performance to appropriate stakeholders
Building and maintaining strong relationships with operations leaders and key stakeholders in the business to ensure shared objectives are met
Reviewing and processing PTO/VTO/OT requests in real time as needed
Performing other ad-hoc reporting as business needs require
Qualification
Required
2-3 years of experience in a call center environment
Experience with Excel, Word, and PowerPoint
Demonstrates the ability to use data to effectively tell a story
Proven strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment
Demonstrates effective problem solving-proactively able to gather the right data to the right sources, to consult and inform long term plans
Preferred
Experience with Five9 Workforce Management Software preferred (experience with other SaaS Workforce Management tools desirable)
Company
Castlight Health
Castlight Health provides a healthcare navigation platform with resources for benefits, and vendors.
501-1000 employees
H1B Sponsorship
Castlight Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (22)
2023 (21)
2022 (30)
2021 (15)
2020 (53)
Funding
Current Stage
Public CompanyTotal Funding
$184.1MKey Investors
Maverick VenturesVenrock
2022-01-05Acquired
2015-06-25Post Ipo Equity· $3.1M
2014-03-14IPO
Leadership Team
Vijay Anand
Executive Vice President of R&D
Recent News
2026-01-05
2025-12-19
2025-12-09
Company data provided by crunchbase