ShopMy · 2 days ago
Associate, Product Support
United States
Full-time
Remote
Entry Level
1+ years expShopMy is revolutionizing digital marketing by connecting brands with top talent. The Associate, Product Support will assist in managing inbound support requests and troubleshooting technical issues to ensure an exceptional support experience for brands using the ShopMy platform.
Advertising PlatformsBrand MarketingContent CreatorsDigital Marketing
Responsibilities
Assist the Product Support team in managing inbound support requests from brands, ensuring timely and accurate resolution
Troubleshoot technical issues and escalate complex cases to senior Product and Engineering when needed
Document and maintain accurate records of product issues, recurring trends, and user feedback
Contribute to building out support resources, including FAQs, help guides, and knowledge base articles
Partner with cross-functional teams to surface valuable customer insights that inform product improvements
Support ad-hoc projects across the Product organization, contributing to process improvements and efficiency
Qualification
Required
Bachelor's Degree
1–2 years in customer support, product operations, or related roles (internships and entry-level experience welcome)
Strong written and verbal communication skills with the ability to relay technical concepts clearly
Highly organized and detail-oriented with the ability to manage multiple requests
Proficiency with tools such as Google Suite, Microsoft Office, and Zoom
Eagerness to learn new systems such as Zendesk, Intercom, or Jira
A team player with a customer-first mindset
Preferred
Experience working in a startup or high-growth SaaS environment
Familiarity with customer support tools (Zendesk, Intercom, Jira)
Knowledge of the creator economy, affiliate marketing, or e-commerce platforms
Ability to prioritize and execute effectively under tight deadlines
Benefits
Medical & Dental Coverage at 70%
Equity in ShopMy
Flexible PTO
14 weeks of parental leave
Reimbursements up to $200/month to spend on teammate outings
401k program (3% automated contribution from ShopMy!)
Wellhub Membership
Company retreats
Opportunity to monetize your influence- all employees build out a ShopMy page!
Birthday PTO
Company
ShopMy
ShopMy connects brands and creators for seamless partnership and monetization.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$175MKey Investors
AvenirInspired Capital PartnersRand Currier
2025-10-22Series C· $70M
2025-01-24Series B· $77.5M
2024-03-14Series A· $18.5M
Leadership Team
Christopher Tinsley
Co-Founder
Tiffany Lopinsky
Co-Founder | COO
Recent News
Global Cosmetics News
2025-12-31
2025-12-26
Business Insider
2025-12-14
Company data provided by crunchbase