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AAA Life Insurance Company · 12 hours ago

Claims Senior Instructional Designer

US-MI-Livonia

Full-time

Hybrid

Senior Level

5+ years exp

AAA Life Insurance Company is seeking a Senior Instructional Designer to enhance agent performance in sales and service for life and annuity products. The role involves analyzing, designing, developing, implementing, and evaluating training programs and materials, while also conducting instructor-led training as needed.

Financial ServicesInsuranceLife Insurance

Responsibilities

Responsible for analysis, design, planning, development, implementation and evaluation of learning and performance improvement solutions

Plans and monitors instructional design projects, including timelines, resource requirements and project risk

Consults with other business units and field organizations/agencies in developing educational strategies to improve sales agent performance

Effectively work with subject matter experts (SME) using a variety of methods to establish learning objectives and course content to support training requirements

Establish a formal process using design documents and storyboards to facilitate creating course content using the ADDIE instructional design model

Writes course content for all training delivery methods with heavy emphasis on web-based training

Develops performance support tools (instructional aids and self-instructional materials)

Creates and delivers training for sales agents with special emphasis on life insurance products, regulations, sales processes and marketing concepts

Assists in the administration of the Learning Management System including uploading and publishing content and user data; troubleshoots issues with the LMS and acts as liaison with technical support

Responsible for vendor relationships, including Learnshare (LMS), Trivantis (course-development software) and voice-over artists

Works with Compliance and SME’s to ensure accuracy of final training material

Establishes appropriate networks to keep informed of updates needed for existing training material

Qualification

Instructional DesignLearning Management SystemsCourse DevelopmentFinancial ServicesLife InsuranceCollaboration with SMEsWeb-based TrainingVendor ManagementProject Management

Required

Bachelor's degree in Instructional Design or related field

Minimum of 5 years of experience designing and developing training material

Experience working with Learning Management Systems (LMS)

Some travel may be required

Preferred

Experience in Financial Services required, Life Insurance experience a plus

Experience developing courses using programs such as Lectora, Articulate Storyline, Flash, a plus

Company

AAA Life Insurance Company

AAA Life Insurance Company is fueled by our mission of providing financial security and peace of mind to AAA members through our life insurance products, delivering on the outstanding customer service that members have come to expect from the AAA brand.

Founded in 1969

Livonia, Michigan, USA

501-1000 employees