NX GROUP (NIPPON EXPRESS GROUP) · 16 hours ago
Truck Business Planning Group - Customer Service Representative
Wood Dale, IL
Full-time
Onsite
New Grad, Entry Level
$24/hr - $26/hrNippon Express Company, Ltd. is a logistics solutions provider headquartered in Tokyo, with a significant presence in the U.S. The role of Customer Service Representative involves maintaining strong business and customer relationships, excellent communication skills, and providing top-tier customer service while managing shipment orders and tracking truck loads.
Transportation/Trucking/Railroad
Responsibilities
Entering Shipment Orders into Nippon Express’ Transportation Management System TMW
Check Calls to drivers for track and trace & GPS set up
Update account managers on any issues that arise helping to create and execute solutions
Calling shippers and consignees to schedule pickup and delivery appointments
Request & retrieve POD’s, backup paperwork, etc. from vendors
Maintain professional and courteous customer service relations with associates and carriers
Maintain confidentiality in all aspects of client, carrier and company information
Support management and staff in assigned project-based work
Other duties as assigned by management
Qualification
Required
Outstanding interpersonal skills
Excellent phone and written communication skills with the ability to communicate with diverse personalities
Enthusiastic team player
Self-motivated, able to work independently
Strong attention to details & organize
Exceptional computer skills
Organizational skills
Excellent customer service skills
Ability to problem-solve
Flexibility with hours and available to work any OT
Diligent in following SOP's
Word, Excel skills
Benefits
Medical, Dental, and Vision beginning the 1 st of the month after 30 days.
401k with a company match
Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
Generous Vacation and Sick time.
Company
NX GROUP (NIPPON EXPRESS GROUP)
History：Since 1937 *Establishment of Nippon Express Co.,Ltd.
Founded in 1937
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase