i-Tech Support, Inc. · 1 week ago
MSP Account Executive
Orlando, FL
Full-time
Onsite
Mid Level
3+ years expi-Tech Support, Inc. is seeking an experienced outside sales representative to drive the growth of their Managed IT Services and Managed Security Services offerings in the SMB market. The role involves developing new relationships and deepening existing ones while collaborating cross-functionally to ensure successful client onboarding and satisfaction.
Cloud ComputingData CenterInformation TechnologyNetwork SecurityVoIP
Responsibilities
Proactively prospect and engage SMBs through cold outreach, networking, and referrals
Lead discovery sessions to uncover business drivers, IT challenges, and risk areas
Develop proposals and close multi-year recurring services agreements (MSAs, SLAs)
Educate prospects on the value of proactive IT and cybersecurity services over reactive support
Identify opportunities to cross-sell ERP or other services
Ability to quickly develop subject matter familiarity across SMB segments such as:
Healthcare (HIPAA-driven IT and cybersecurity requirements)
Financial Services (compliance-focused solutions and layered security)
Manufacturing/Distribution (operational continuity and infrastructure scalability)
Education and Non-Profit (grant-funded technology, compliance support)
Understand the unique operational challenges within each vertical and tailor consultative selling approaches accordingly
Stay current with industry trends, regulatory changes, and risk profiles impacting SMBs in each target segment
Position i-Tech’s managed and security services as tailored, scalable solutions to meet vertical-specific needs
Maintain and track pipeline and activity in CRM (e.g., HubSpot, Salesforce)
Provide sales forecasts, activity reports, and competitive intelligence to leadership
Follow all internal processes for quoting, contract execution, and onboarding handoffs
Coordinate closely with internal technical and operations teams during presales and transition phase
Qualification
Required
3+ years of outside B2B sales experience, ideally in MSP/MSSP or IT services
Proven record of meeting or exceeding quota in a recurring revenue model
Strong mix of new business development and account management
Experience selling to business owners, CFOs, and non-technical decision-makers
Excellent verbal and written communication skills
Experience with Hubspot Sales or Similar CRM, Zoominfo, Cold Calling and Business Development
Familiarity with core MSP service areas: Remote Monitoring & Management (RMM), Help Desk & End-User Support, Backup & Disaster Recovery (BDR), Endpoint & Network Security, Microsoft 365, Azure, and cloud-based infrastructure
Understanding of cybersecurity service models: Security Information & Event Management (SIEM), Vulnerability Management, Compliance support (HIPAA, CMMC, etc.), SOC/SOCaaS offerings
Able to effectively translate technical concepts into business value
Strong adherence to CRM discipline, with working knowledge of HubSpot for pipeline management, deal tracking, and activity logging
Strong grasp of SMB business models and budgeting dynamics
Able to frame IT services as risk mitigation, operational efficiency, and ROI
Skilled at identifying business risk, compliance exposure, and growth barriers
Familiar with how to navigate multi-stakeholder buying processes
Benefits
Comprehensive medical, dental, and vision insurance with competitive plan options
Basic life insurance and long-term disability for all our employees
401k program with employer match to help you invest in your future
Paid parental leave to support you and your family
22 paid days off (15 PTO + 7 National Holidays)
Company issued laptop
Company paid training as necessary
Opportunities for professional development and growth
Access to cutting-edge technology and resources
Company
i-Tech Support, Inc.
Since 1999, i-Tech Support has helped businesses, non-profits and schools achieve their goals by supporting them with technology that simply works.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-01-25Acquired
Leadership Team
Mike Augello
Chairman & CEO
Recent News
Company data provided by crunchbase