Apply on Employer Site

University Partners · 13 hours ago

Assistant Community Manager - Student Housing

Columbia, SC

Full-time

Onsite

Entry, Mid Level

1+ years exp

University Partners is seeking an Assistant Community Manager for their student housing community. The role involves managing leasing and marketing efforts, overseeing the leasing staff, and assisting the Community Manager with daily operations to ensure effective community management.

Real Estate

Responsibilities

Assist the Community Manager with oversight of the leasing team and training and ensure all company standards are being followed

Support Leasing Consultants in the leasing of apartments and ensure that Fair Housing guidelines are followed

Maintain lease files and computer records for the community

Meet regularly with Community Manager and Market Director to discuss leasing issues and community performance

Coordinate the renewal program and ensure that all residents are contacted through the renewal process

Conduct a monthly market survey and recommend pricing changes

Follow up with the leasing team to insure deadlines and standards are upheld

Maintain the integrity of all social media outlets for community

Suggest marketing recommendations and implement plan to achieve leasing goals

Perform administrative duties as assigned by the Community Manager

Actively support the Community Manager and learn the job of the Community Manager to be able to effectively manage the community in the Community Manager’s absence

Monitor community’s emails and follow-up to ensure all leads and resident emails are being responded to in a timely manner

Train Leasing Consultants on proper phone etiquette and monitor all voicemails are answered in timely manner

Train Leasing Consultants on how to greet, tour, and lease to prospects that visit the community’s leasing office

Verify all lease paperwork that is completed by Leasing Consultants

Review all leases and approve those that meet community’s rental criteria

Ensure the integrity of the Yardi data

Review pending leases daily and approve/execute applicable prospects on Yardi

Plan and carry out all campus events, promotions, print and online advertising

Maintain the renewal notebook as activity occurs

Maintain the community’s goal board and fill in properly as leasing occurs

Ensure work orders are entered into Yardi correctly

Regularly check in with staff to ensure all advertising and event planning is being completed

Review tour route, current availability, and leasing objectives with Leasing Consultants to train on the most successful techniques

Complete the survey and maintain relationship with competitors

Plan and order print ads to coordinate with advertising schedule and uphold relationships with publications

Check Leasing Consultants’ prospect notebooks & Yardi monthly to ensure procedures are being followed

Complete Leasing Consultants work schedule each month

Track all leasing activity, availability, and collaborate with leasing consultants to complete roommate matching for incoming residents

Review leasing team schedule to ensure office coverage and all marketing needs are met

Provide revisions when necessary for Promotion Summary Forms and ensure deadlines are documents are completed in timely manner

Make sure leasing team is updating community’s website regularly and according to standards

Visit the community events to support the team in their efforts

Confirm all events are carried out as they were planned and documented by the Promotion Summary Form

Oversee the production and distribution of the community newsletter

Approve all social media communication before it is published

Work with entire leasing team and Community Manager to place residents in future apartment locations based on their roommate requests and preferences

Assist the Community Manager with all Move-in and Move-out related communications to residents and guarantors

Ensure that all administrative office procedures for Move-out follow IAC’s standards

Oversee the production of move-in packets, utilizing the office staff to help assemble packets

Organize Inspection forms, post move in/out and summarize issues so that Community Manager can review with maintenance staff

Conduct an audit on 100% of the lease files to ensure that proper documentation has been collected and maintained at least one month prior to move in

Conduct Yardi audit one month following to ensure resident & guarantor contact is correct

Work side-by-side with Community Manager to plan move-in day; traffic flow, check-in process, vendor fair, & maintenance table

Train all staff members on proper leasing techniques and resident service

Evaluate unit prices in accordance with the market and budgeted goals

Oversight of resident services and activities, including supervision of leasing program

Supervise and motivate leasing staff

Conduct weekly meetings with leasing staff

Ensure that the onsite staff provides the highest level of service to residents

Develop an annual marketing plan and conduct marketing reviews on a monthly basis

Approve all invoices for expenses and submit invoices in a timely manner

Qualification

Student housing experienceLeasing strategiesMarketing initiativesMicrosoft ExcelEntrataCustomer service skillsCommunication skillsLeadership skillsOrganizational skillsTime management

Required

Proven experience in student housing, with an emphasis on leasing strategies and marketing initiatives

Demonstrated professionalism and strong demeanor gained through student housing property management or leasing roles

Ability to read and interpret safety rules, operating/maintenance instructions, and procedure manuals

Ability to write routine reports and correspondence

Ability to compute rates, ratios, percentages, pro-rations, occupancy averages, and rents per square foot

Proficient in basic math (add, subtract, multiply, divide with whole numbers, fractions, decimals)

Strong organizational and detail-orientation skills

Effective time management and ability to prioritize tasks

Excellent communication, listening, and negotiation skills

Ability to speak effectively before groups of customers or employees

Strong customer service skills with a proactive, professional approach to conflict resolution

Able to lead, manage, and train others

Works well under pressure with patience and even temperament

Effective team player who interacts well with others

Firm, fair, and consistent in approach

Able to maintain confidentiality and follow directions from supervisors

Open to constructive criticism and committed to continuous improvement

Able to understand and follow posted work rules and procedures

Flexible to work weekends or overtime as required

Bachelor's degree (B.A.) from a four-year college or university, or 1–2 years of related experience/training, or an equivalent combination of education and experience

Experience in student housing with a strong emphasis on leasing and marketing (required)