Apply on Employer Site

Penn Medicine, University of Pennsylvania Health System · 19 hours ago

Lead Solution Architect CRM

Philadelphia, PA

Full-time

Onsite

Lead/Staff

10+ years exp

Penn Medicine is dedicated to providing the highest level of care to patients and conducting innovative research. The Lead Solution Architect CRM will shape the customer technology ecosystem with a focus on Salesforce platforms, ensuring alignment with enterprise goals and leading the design and delivery of scalable solutions.

BiotechnologyEducationHealth CareMedicalTraining

Responsibilities

Lead Technical Design and Architecture Own the end-to-end technical design of Salesforce implementations, ensuring alignment with Penn Medicine’s enterprise architecture and strategic objectives. Facilitate technical discovery and design sessions, documenting scalable solutions that bridge current-state challenges and future-state goals. Lead key architectural activities including custom development, data modeling, data migration, integrations, and environment management. Drive estimation, scope definition, and workshop facilitation during project discovery phases. Establish and enforce coding standards, conduct code reviews, and champion architectural best practices across projects Document and maintain comprehensive data model architecture to support the full product lifecycle

Grow and Evolve the Salesforce Product Architecture Translate complex business requirements into secure, scalable, and maintainable Salesforce solutions in collaboration with business stakeholders, analysts, and technical teams. Serve as a subject matter expert across Salesforce Health Cloud and related clouds (Service, Sales, Experience), supporting use cases such as provider relationship management, contact centers, global medicine, and patient engagement. Ensure architectural solutions comply with security, regulatory, and performance standards, proactively identifying and mitigating risks. Oversee and optimize platform integrations and data flows, conducting regular audits to ensure data integrity, consistency, and system accuracy. Stay current on Salesforce platform enhancements, emerging technologies, and architectural trends to continuously improve solution design and delivery

Thought Leadership and Team Development Provide strategic thought leadership at the intersection of healthcare, marketing, and technology, acting as a trusted advisor within the organization. Mentor developers, administrators, and junior architects, fostering a culture of technical excellence and continuous learning. Support team growth by onboarding new employees and guiding their integration into delivery practices and architectural standards

Industry Expertise and Continuous Development Stay at the forefront of healthcare, marketing, and technology trends—leveraging competitive insights and innovations from high-performing organizations to inform platform strategy and optimization. Serve as a trusted subject matter expert by translating industry developments into actionable recommendations that enhance MarTech capabilities. Maintain proficiency in essential tools such as Salesforce, Databricks, SQL, and Excel to ensure strong execution and cross-functional collaboration

Performs duties in accordance with Penn Medicine and entity values, policies, and procedures

Other duties as assigned to support the unit, department, entity, and health system organization

Qualification

Salesforce platformsHealthcare dynamicsTechnical architectureData modelingData migrationIntegration managementAgile deliveryThought leadershipSQLExcelTeam mentoringCross-functional collaborationContinuous learning

Required

Bachelor's degree

10+ years of working in related field

5+ years of managing large projects/programs and/or overseeing teams

Preferred

Master's degree

Previous experience in a healthcare organization

Benefits

Comprehensive compensation and benefits program

Prepaid tuition assistance programs

Company

Penn Medicine, University of Pennsylvania Health System

Glassdoor3.9

Penn Medicine is a world leader in academic medicine, setting the standard for cutting-edge research, compassionate patient care, and the education of future health care professionals.

Founded in 1765

Philadelphia, Pennsylvania, USA

10001+ employees