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Chino Commercial Bank · 20 hours ago

Utility Teller

Chino, Corona, Ontario, Upland, Rancho

Full-time

Onsite

New Grad, Entry Level

$20/hr - $20/hr

Chino Commercial Bank is seeking a Utility Teller who is passionate and collaborative. The role involves performing routine and intermediate branch and customer service duties, ensuring compliance with banking standards while providing exceptional customer service.

BankingFinanceFinancial Services

Responsibilities

Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form and issuing receipts

Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; should be able to make decisions when questionable items are presented for cashing; if uncertain, will seek assistance from immediate supervisor

Assists with night depository duties, logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers

May assist in opening and closing the vault daily; assists in balancing vault currency and coin

Assists in opening of new accounts by assigning account numbers; completes forms requiring customer signature(s); checks Chexsystem history; accepts initial deposits; prepares all documents and items pertaining to checking accounts, savings accounts and certificates of deposit for processing

Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority

Issues official checks, money orders, traveler’s checks and savings bond applications

Cross-sells the Bank’s other products and services, referring customers to appropriate staff as indicated

Assists with safe deposit duties by opening accounts, controlling access, assisting customers and processing affiliated reports

Receives and processes stop payment and hold orders

Accepts loan, and installment payments

Balances cash drawer daily and verifies cash being returned to the vault

Provides effective customer service and assists in resolving problems within given authority

Records, files, scans, updates information and sorts mail or reports as required

Assists in answering telephones and directs callers to proper Bank personnel

May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.)

Processes address changes, traveler’s checks, check and deposit slip orders, endorsement stamp orders, ATM deposits, credit ratings, certifications, outgoing wires, change orders, deposit slip corrections, and cash orders. Assists with other operational duties as assigned

May prepare and research data for levies and garnishments

May type routine letters, reports and forms

Maintains files, copies and faxes documents, and may assist in ordering and distributing supplies

Qualification

Cash handlingCustomer serviceBank compliance knowledgeComputer operationTyping skillsInterpersonal communicationOrganizational skillsTime managementProblem solving

Required

High school diploma or general education degree (GED)

Work related experience may consist of a financial institution cash handling, retail cash handling and customer service background

Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related

Basic experience, knowledge and training in branch operation activities, terminology and products and services

Basic knowledge of related state and federal banking compliance regulations, and other Bank operational policies

Intermediate skills in computer terminal and personal computer operation; mainframe computer system; and word processing, spreadsheet and account opening software programs

Intermediate typing skills to meet production needs of the position

Basic math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; count currency, coin and negotiable instruments in a timely manner

Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, compose correspondence, speak clearly to customers and employees

Ability to deal with difficult problems involving multiple facets and variables in non-standardized situations

Effective organizational and time management skills

Ability to work with general supervision while performing duties

Current California driver's license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities

Flexibility to work at any of the Bank's locations

Teller experience