Counter · 1 day ago
Operations Manager
Santa Monica, CA
Full-time
Onsite
Mid Level
$100K/yr - $115K/yr
4+ years expCounter is a startup revolutionizing the beauty industry by defining the standard of 'clean.' They are seeking a detail-oriented Operations Manager to oversee logistics and fulfillment operations, ensuring timely delivery of products and managing daily operational issues.
BeautyE-CommercePersonal Care and HygieneRetail
Hiring Manager
Francesca Griffin
Responsibilities
Plan and manage inbound shipments (international and domestic) including freight bookings, load consolidation, carrier selection and route optimizations to ensure timely and cost-effective delivery of inventory
Supervise Logistics Coordinator (direct report) to ensure all business logistics needs and deadlines are met or exceeded
Maintain a network of carrier partners to obtain and compare freight quotes to optimize shipping costs and service levels
Manage air freight operations, including tracking and analyzing air freight spend to identify cost-saving opportunities; collaborate with air carriers to negotiate favorable rates and maintain the air freight tracking reports
Coordinate with customs brokers and freight forwarders to ensure smooth customs clearance for international shipments
Prepare and maintain all required shipping and customs documentation (e.g. bills of lading, commercial invoices and packing lists) and ensure proper HTS classifications for imported goods to comply with import regulations
Coordinate and manage execution of established SOPs with 3PL to ensure inbound shipments release timing is in alignment with internal quality assurance compliance processes
Schedule and confirm outbound carrier shipments for transfers between 3PLs, Contract Packaging partners and Retail locations
Ensure inbound shipments are compliant with 3PL warehouse receiving requirements (labeling, pallet configuration, etc.) to avoid delivery delays or non-compliance fees
File and Manage freight claims for any lost, damaged or delayed inbound shipments
Oversee claims process for outbound DTC shipments to ensure 3PL or carrier compensation is successfully completed for all eligible shipments and validated with 3PL freight invoice credits
Oversee logistics for internal stock movements, including product sample orders and headquarters (HQ) supply orders
Validate internal orders meet approval and accounting requirements prior to entering NetSuite (ERP). Manage 3PL
Ensure these internal shipments are executed efficiently, with proper documentation and tracking, to meet the needs of marketing, events, or other departments
Support wholesale and retail channel operations by coordinating logistics for partner orders (e.g. Retail Sites, Amazon and other Wholesale Retail accounts)
Coordinate with 3PL and carriers to ensure compliance with each partner’s shipping guidelines and routing requirements, helping to minimize delays and avoid additional fees or chargebacks
Work closely with cross-functional teams – including Sourcing, Product Development, Inventory Management, Planning, and Sales/Wholesale – to align inbound logistics with product launch schedules and inventory needs
Provide expertise in logistics planning and troubleshoot supply chain issues to support overall business objectives
Qualification
Required
4+ years of experience in inventory or supply chain operations, beauty or CPG experience preferred
Strong working knowledge of domestic and international freight modes, incoterms, and import/customs regulations. Hands-on experience coordinating global shipments and customs clearance is required
Strong problem-solving and decision-making skills in supply chain contexts. Proactive in identifying issues (delays, shipping discrepancies, etc.) and driving solutions to maintain supply continuity
Proficient in ERP and supply chain software, experience with NetSuite is strongly preferred
Skilled in Excel and data analysis capabilities. Comfortable generating reports and using data to drive decisions
Excellent written and verbal communication skills
Highly organized and process-oriented, with strong attention to detail
Ability to manage up and work independently while also supporting team execution
Preferred
Beauty or CPG experience preferred
Experience with NetSuite is strongly preferred
International experience is a plus, particularly in global supply chain management and logistics
Benefits
Medical, dental, and vision coverage
401(k)
Flexible paid time off
Employee discounts
Company
Counter
A new prestige beauty brand founded by Gregg Renfrew, the visionary founder and former CEO of Beautycounter.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase