State of Arizona Enterprise Technology (ASET) ยท 15 hours ago
CUSTOMER SERVICE REPRESENTATIVE 2
Phoenix, AZ
Full-time
Onsite
Mid Level
$35K/yr - $45K/yr
3+ years expState of Arizona Enterprise Technology (ASET) is seeking a Customer Service Representative 2 to join their innovative team focused on enhancing transportation safety. This role involves providing direct customer service support related to vehicle repair needs and ensuring effective communication with customers regarding their inquiries and service requirements.
Information Technology & Services
No H1B
Responsibilities
Interaction and assisting customer with vehicle repair needs, interpreting computer/program information, discussing work performed with customer, mileage verification, data entry, resolving customer complaints/inquires, scheduling vehicles for preventative maintenance, (PM) service, warranty work, commercial repairs and service
Open and close work orders, make PM appointments; perform spot checks on completed vehicle repairs and commercial services
Monitor the PM and Emission Program for ADOT's vehicle fleet assigned to the complex
Qualification
Required
Three years of experience as an Automotive Service Writer in a high volume multi-functional automotive fleet maintenance operation environment, providing customer service which included responding and resolving customer inquiries, complaints and experience operating a Fleet/Equipment
Knowledge of vehicle and equipment fleet maintenance operations
Strong knowledge of customer service techniques
General knowledge of vehicle/equipment mechanical skills
Fleet/Equipment Management Information Systems
Vehicle/equipment preventative maintenance service programs
General knowledge of vehicle/equipment towing operations
OSHA safety rules and regulations
State statutes and federal laws, rules and regulations as it pertains to fleet maintenance
Skill in interacting with people, applying professional customer service techniques
Skill in written and oral communications
Skill in executing timely resolutions to inquiries
Skill in computer programs such as Google Workspace
Skill in attentive listening
Skill in basic math to review documents and handle credit card functions/payments
Skill in organization and time management
Skill in documenting accurate and complete information
Ability to provide professional and courteous customer service
Ability to understand general mechanical skills in order to discuss customer inquiries or complaints
Ability to make appropriate decisions within scope of responsibility
Ability to resolve problems and answer questions regarding vehicle/equipment repairs
Ability to work independently or in a team environment
Ability to multi-task in a fast paced Maintenance Management environment
This position requires driving or the use of a vehicle as an essential function of the job, and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11)
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify)
Benefits
Sick leave
Vacation with 10 paid holidays per year
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
Company
State of Arizona Enterprise Technology (ASET)
The Arizona Strategic Enterprise Technology (ASET) Office develops and executes the statewide information technology strategy, while also providing capabilities, services, and infrastructure to ensure the continuity of mission-critical and essential systems.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase