Workstand ยท 1 day ago
Client Success Representative I
United States
Full-time
Remote
New Grad, Entry Level
$20.37/hr - $24.44/hrWorkstand is a commerce software company dedicated to helping independent bicycle retailers and suppliers achieve growth. The Client Success Representative I is responsible for ensuring customer satisfaction by responding to technical inquiries and providing support to clients in the bicycle industry.
E-CommerceInternetWeb Design
Responsibilities
Respond to customer inquiries promptly and professionally via email, phone, or live chat
Collaborate with fellow CS Reps to escalate and resolve complex problems
Develop a deep understanding of Workstands software platform, the role of digital marketing, ecommerce, and in-store sales in their businesses
Proactively suggest improvements in website design and site configuration to maximize customer success
Clearly and effectively communicate technical information to 'non-technical users'
Provide software-related information and documentation to customers when appropriate
Maintain detailed records of customer interactions and resolutions in our CRM
Continuously update and maintain internal and external documentation for all aspects of our software and processes
Qualification
Required
Strong communication skills, both written and verbal
Excellent organizational skills and attention to detail
Willingness to take initiative and work effectively without close supervision
Adaptable and flexible with change
Preferred
Customer service experience preferred
Specialty retail and/or bicycling industry preferred
Basic understanding of Google Suites, Google Merchant Center, Google Shopping preferred
Benefits
Fully remote work environment
Flexible scheduling
Comprehensive medical, dental, and vision packages for employees and eligible family members
401(k) plan
Paid volunteering
Paid professional development
Discounts on products, bikes, and gear
Accrued PTO program of 14 days in your first year as well as sick time and ten paid holidays
Employees are eligible for bonuses
Company
Workstand
Workstand is the only all-in-one commerce solution built exclusively for local bike shops.
Founded in 1999
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
M
Mark Graff
Co-Founder
Company data provided by crunchbase