Apply on Employer Site

NTT DATA, Inc. · 8 hours ago

Data Center Remote Hands Engineer

United States

Full-time

Remote

New Grad, Entry Level

NTT DATA is a leading business and technology services provider, committed to innovation and client success. They are seeking a Data Center Remote Hands Engineer, responsible for providing first-line technical support and field engineering services to clients, ensuring service continuity and adherence to service level agreements.

Information Technology & Services

H1B Sponsor Likely

Responsibilities

Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational

Ensures that any software that is part of the solution is installed and configured according to client requirements

Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail

Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution

Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles

Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time

Ensures incidents are updated with progress and resolution details in a timely manner using the required platform

Ensures the efficient and comprehensive resolution of incidents and requests

Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes

Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures

Provides first line remote and onsite technical support to clients

Provides first line field engineering services to clients

Reports and escalate issues to 3rd party vendors if necessary

Follows the required handover procedures for shift changes to ensure service continuity

Qualification

Data Center TechnologiesNetworking InfrastructureCisco CertificationTechnical SupportIncident ManagementClient InteractionCommunication SkillsProblem SolvingActive ListeningAdaptability

Required

Good communicate skills, both verbal and written

Ability to plan activities and projects well in advance, and take into account possible changing circumstances

Ability to maintain a positive outlook at work

Ability to work well in a pressurized environment

Ability to work hard and put in longer hours when it is necessary

Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting

Ability to adapt to changing circumstances

Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey

Bachelor's degree or equivalent in Information Technology or Computing or related field

Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc

Entry level experience in building, deploying and supporting data center networking infrastructure

Associate level knowledge of data center network equipment like Nexus and MDS series switching

Company

NTT DATA, Inc.

Glassdoor3.8

NTT DATA, Inc. is a trusted global innovator of business and technology services.

Founded in 2019

Tokyo, JP

10001+ employees

https://services.global.ntt/

H1B Sponsorship

NTT DATA, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (144)

2024 (182)

2023 (257)

2022 (871)

2021 (809)

2020 (1266)