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Crown Residential · 1 day ago

Assistant Property Director

Miami, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

Crown Residential is a property management company seeking an Assistant Property Director to balance customer service with financial management of the property. This role involves mentoring the leasing team, coordinating move-ins and move-outs, and ensuring the property meets company standards.

LeasingMarketingProperty DevelopmentProperty ManagementReal Estate

Responsibilities

Facilitate rent and delinquency collections, accommodate resident requests, and coordinate resident events

Assist the Property Director with compiling reports, resident feedback, and market research or any other reporting as needed

Ensure leasing packets and legal documents are completed accurately

Work with the property management team to develop and implement sales and marketing strategies and goals for the community

Maintain thorough product knowledge, area knowledge, and market knowledge of community assigned and that of major competition through site visits/tours and telephone surveys

Conduct site tours, effectively sell to prospects and lease apartments. Site tours include but are not limited to, transporting and showing the prospect around the community, all community amenities, model apartments and available apartments

Oversee and prepare all lease related paperwork in an accurate and timely manner

Assist with the day-to-day operations and manage deposits of rent payments

Work with Property Director to direct the efforts of the on-site team to ensure

Apartments are ready for move in and are maintained in a satisfactory manner

Oversee and maintain company Royal Service standards

Respond to resident requests and work with residents to minimize and resolve resident issues. Follow through to ensure issues are resolved and customer is satisfied

Oversee and follow established policies and procedures regarding the qualifications, screening and acceptance of applicants for residency

Inspect units on move-in day to ensure units are ready and assist with planning and hosting of resident parties and functions

Maximize resident renewals with proactive customer service and oversee the property lease renewal program

Assist and or manage the scheduling of work to be performed, including vacations, holidays, after hour emergency coverage, etc

Understand and utilize Crown Residential’s lead management system, resident portal, and all other property management software

Monitor, document, and follow up with all customers in a professional and timely manner while informing The Property Director and Leadership when appropriate

Adhere to company best practices and federal Fair Housing requirements during all phases of the prospect/resident lifecycle, from initial prospect inquiry to resident move out (i.e. touring, application processing, security deposits, rental rates, lease administration, resident complaints, legal processes, renewals, etc.)

Manage online reviews, monitor/update social media accounts, and post to classifieds or any other internet-based marketing tool identified to meet the guidelines set by the Property Director, Regional Director and or Vice President

Process all Statements of Deposit Accounting within the timeframe outlined by policy

Make recommendations and modifications regarding property performance, business needs, etc

Any other tasks assigned or directed

Qualification

Property management experienceCustomer service skillsNational Apartment Leasing Professional certificationBookkeeping knowledgeSoftware proficiency ExcelSoftware proficiency WordSoftware proficiency PowerPointWork weekendsCommunication skillsAttention to detail