Siemens · 21 hours ago
Senior Technical Support Engineer – Green Technologies (Photovoltaic Solutions)
Raleigh, NC
Full-time
Hybrid
Mid, Senior Level
$75K/yr - $129K/yr
3+ years expSiemens is a global technology company focused on industry, infrastructure, transport, and healthcare. They are seeking a Senior Technical Support Engineer to provide expert post-installation support for Green Technologies Photovoltaics solutions, managing troubleshooting and ensuring high standards of customer satisfaction.
Artificial Intelligence (AI)ConsultingCyber SecurityInternet of Things
Responsibilities
Act as technical expert for all escalated post-delivery issues relating to Siemens GT PV solutions
Champion the adoption of AI-powered tools and an AI-first mindset to improve support processes and customer experience
Diagnose and resolve complex firmware, software, and hardware issues for integrated inverter solutions
Work closely with factories, suppliers, and third-party integrators to resolve technical issues pre-shipment and on-site
Work with case managers, project managers, field service, engineering, and quality to escalate issues and drive improvements
Collaborate with Product Managers and Quality Teams to improve our GT PV solutions and guide the Product and Service roadmap so it meets both customer needs and organizational goals
Support project managers with technical data for cost recovery with customers and suppliers
Participate in site visits for issue evaluation and help mobilize field service when needed
Examine release notes documentation and provide interpretive support for customer-facing communications
Recommend optimal solutions balancing project costs and customer needs
Document and track all technical issues and resolutions in ticketing systems; maintain failure data for trend analysis and root cause reporting
Provide technical training for Global Customer Care
Drive quality improvements for third-party products in partnership with procurement and supply chain teams
Drive and support process standardizations, ultimately to enhance customer experience
Support plans to expand technical support across Electrification and Automation product lines
Stay current with IEEE, IEC, and NERC PRC requirements and all standards relevant to GT solutions
Qualification
Required
Bachelor's degree in Electrical Engineering, Power Systems, or a related area (or comparable experience)
3+ years of technical support background with PV or integrated power solutions
Demonstrated ability to troubleshoot firmware, software, and hardware problems
Knowledge of Siemens GT PV products and inverter systems, or similar technologies
Preferred
Experience with AI technologies, or a keen interest in learning about them, along with a commitment to ongoing improvement
Strong communication and negotiation abilities, including translating complex technical concepts and proactively advocating for customers
Experience with utility-scale PV inverters and integrated power systems
Familiarity with grid codes, SCADA, Modbus, IEC 61850, system commissioning and performing field diagnostics
Knowledge of IEEE, IEC, and NERC PRC standards relevant to GT solutions
Ability to use AI tools for supporting workflows, troubleshooting issues, and conducting root-cause analysis
Proficiency in Microsoft 365, focused on process optimization and managing projects effectively
Skilled at working within a distributed organization and driving change to support company, team, and customer objectives
Benefits
Siemens offers a variety of health and wellness benefits to our employees.
Company
Siemens
Siemens empowers customers to transform the industries that form the backbone of economies: industry, transportation, buildings and grids.
10001+ employees
H1B Sponsorship
Siemens has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (26)
2023 (24)
2022 (26)
2021 (37)
2020 (36)
Funding
Current Stage
Public CompanyTotal Funding
$7.01BKey Investors
US Department of Energy
2025-02-20Post Ipo Equity· $1.5B
2024-09-17Grant· $1.5M
2024-09-04Post Ipo Debt· $332.4M
Leadership Team
Cedrik Neike
CEO Digital Industries
Nicola Bates
President and CEO of Siemens Capital
Recent News
2026-01-16
Company data provided by crunchbase