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Transcat · 19 hours ago

Account Development Manager

Burnsville, MN

Full-time

Hybrid

Mid Level

$65K/yr - $75K/yr

3+ years exp

Transcat is a leading calibration and compliance services provider in North America, seeking an Account Development Manager to drive revenue growth and build strong customer relationships. The role involves developing sales strategies, enhancing customer experience, and collaborating with cross-functional teams to meet customer needs and exceed expectations.

ConsultingElectrical DistributionTest and MeasurementWholesale

Responsibilities

Serve as the primary point of contact for assigned accounts

Build strong relationships with assigned customers through methodical, personalized, and consistent customer attention, engagement, and service

Address customer concerns/questions promptly and effectively, ensuring customer satisfaction

Develop and execute customer retention and growth strategies aligned with company revenue and Service channel sales goals

Proactively engage with current customers through face-to-face interactions and personalized communication

Analyze customer data to identify risks, trends, and opportunities to expand revenue within current and additional Service channels tracks

Understand customer and regional sector needs, opportunities, and pain points to identify opportunities for relationship expansion and revenue and Service track growth

Build and maintain strong, long-term relationships with customers to understand their needs and exceed their expectations

Collaborate with cross-functional teams (e.g., Operations, Customer Service Representatives (CSR), product development, Marketing) to improve the quality of the customer experience and the facilitate ease of doing business

Identify and implement initiatives to enhance customer loyalty and satisfaction

Gather and analyze customer feedback to inform continuous improvement efforts

Record all activities and updates in Salesforce, including performing Salesforce hygiene to ensure accuracy, completeness, and consistency of data, which involves cleaning, updating, and maintaining data to improve its quality and reliability

Monitor account performance and identify areas for improvement

Share customer needs, opportunities, progress, and pain points with BDM and Lab Manager to ensure that their reports to leadership are timely and accurate

Provide guidance and support to team members

Motivate and inspire the team to achieve retention and current customer growth and channel goals

Travel to customer locations within the region may be necessary, frequency will be based upon customer need

Travel outside the region may be needed for company-wide initiatives and meetings

Model the Company’s values to influence others to perform in an aligned manner

Other duties as assigned

Qualification

Customer Relationship ManagementSales Strategies DevelopmentData AnalysisCRM Software (Salesforce)Project ManagementCustomer-Centric MindsetTeam CollaborationNegotiation SkillsCommunication SkillsAdaptability

Required

Customer-centric mindset

Relationship builder

Team player and collaborator

Driven to achieve results

Adaptable/flexible

Proactive and solution-oriented approach to challenges

Developed sales skills with particular emphasis on the generation of thorough and accurate customer needs assessments, solution development, and gaining/maintaining customer commitment

Strong oral and written communicator, with exceptional rapport and relationship-building skills

Effective negotiating skills

Ability to sell to multiple levels and constituencies within customer organizations

Ability to analyze data and draw meaningful insights

Associate's or Bachelor's degree in business, marketing, or a related field

3+ years of successful experience in customer retention and growth, account management, or a related customer-centric role

Experience with CRM software (e.g., Salesforce) and data analysis tools

Strong understanding of the company's products and services or proven ability to quickly understand and absorb new technical information