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Roberts Resorts & Communities · 2 days ago

IT Systems Administrator - Tier 1+2

Scottsdale, AZ

Full-time

Onsite

Mid, Senior Level

5+ years exp

Roberts Resorts & Communities is a growing company dedicated to building community and fulfilling dreams. They are seeking a hands-on IT Systems Administrator to manage day-to-day IT operations across multiple locations, providing Tier 1 and Tier 2 support while administering core platforms and ensuring cybersecurity.

Real Estate

Responsibilities

Provide Tier 1 support and Tier 2 escalation for end users; triage, resolve, and coordinate onsite support when needed

Administer and support cloud based identities including Microsoft 365 (users, groups, licensing, security settings), Adobe, Google Workspace and Apple Business Manager operations where applicable

Manage endpoint standards, patching cadence, and common deployments; support multi-site networking troubleshooting and basic health monitoring

Coordinate telecom/VoIP and connectivity troubleshooting with providers and contractors across locations

Maintain IT documentation, inventory, renewal tracking, and vendor/contractor coordination

Consistently meets agreed response and resolution targets for Tier 1 and Tier 2 requests across locations, with clear communication and reliable follow-through

Reduces repeat issues by performing effective troubleshooting, documenting fixes, and applying root-cause remediation (not just temporary workarounds)

Maintains secure, stable operations through timely patching, controlled change practices, and minimal unplanned downtime

Keeps identity and access hygiene strong (MFA enforcement, least privilege, and periodic access reviews) and responds effectively to phishing/compromise events

Delivers accurate and on-time onboarding/offboarding and access changes; maintains clean licensing, device assignment, and user lifecycle records

Manages providers and renewals proactively (telecom/VoIP, ISPs, domains/DNS, hosting, SaaS) to prevent service interruptions

Maintains accurate inventories, current documentation/runbooks, and clear site/contractor instructions that improve support consistency

Provides concise status reporting on recurring issues, risk items, and improvement opportunities; executes agreed improvements without disrupting business operations

Qualification

Microsoft 365 administrationEndpoint managementNetwork operationsCloud email securityVoIP administrationDNS managementTroubleshootingDocumentation skillsCommunication skills

Required

5+ years in IT support/administration with Tier 2 responsibilities (or equivalent)

Hands-on Microsoft 365 administration experience (user, licensing, security/mail flow fundamentals)

Experience with cloud email security filtering, DNS management, and VoIP administration portals

Experience supporting a distributed/multi-site environment and coordinating onsite support via contractors

Strong troubleshooting, communication, and documentation skills

Preferred

Demonstrated understanding of Tier 3 support concepts, including advanced troubleshooting methodology, root-cause analysis, change control, and escalation readiness for complex infrastructure issues

Familiarity with device lifecycle workflows

Experience supporting Microsoft RDP in a hosted VM environment