Sendbird · 11 hours ago
Sales Engineer
San Mateo, California, United States
Full-time
Hybrid
Mid Level
$200K/yr - $235K/yr
3+ years expSendbird is on a mission to build the AI workforce of tomorrow, providing an omnichannel AI agent platform that enhances customer experience. As a Sales Engineer, you will collaborate with Account Executives and work closely with engineers to design and implement communication strategies, ensuring customer needs are met through tailored solutions.
Developer APIsMessagingMobileVideo Chat
Responsibilities
Partner with Sales: Collaborate with Account Executives throughout the deal cycle—joining calls, demos, and meetings to explore challenges, co-design solutions, and close deals together
Lead Technical Discovery: Engage deeply with engineers, product managers, and architects to understand their systems, goals, and pain points. You’ll map these into Sendbird’s APIs, SDKs, and AI capabilities
Design Tailored Solutions: Create architectural recommendations that fit each customer’s business needs—whether they’re building a chat app, deploying an AI support agent, or connecting millions of users
Deliver Demos that Inspire: Build and present compelling demos that show not just how Sendbird works, but what it can do for them
Handle Security & Compliance: Be confident articulating Sendbird’s security and compliance story (SOC 2, ISO-27001, HIPAA), helping customers build trust from the start
Collaborate Cross-Functionally: Partner with Product, Engineering, and Customer Success to ensure a seamless transition from pre-sales to post-launch
Stay Curious: Keep up with the latest trends in AI agents, communication tech, and developer tools—bringing fresh insights to every customer conversation
Qualification
Required
3+ years in Sales Engineering or Solutions Architecture, ideally within a developer-focused or platform-based SaaS company
Solid understanding of APIs, SDKs, and integration workflows—you know how modern apps are built and scaled
Experience with at least one development environment (e.g., JavaScript/React, iOS/Swift, Android/Kotlin, Unity, React Native, Flutter)
Awareness of Generative AI trends and a curiosity to experiment and learn
Excellent communication skills—you can simplify the technical for non-technical audiences and vice versa
Strong project management skills with the ability to balance multiple opportunities simultaneously
Comfort in front of customers, from hands-on developers to executive decision-makers
English speaker with strong verbal and written communication skills
Preferred
Fluency in an additional European language (French, German, Spanish)
Benefits
20 days PTO, 13 paid US company holidays, 7 sick days, 1 volunteer day, plus 2 rest/rejuvenation days and birthday day off
Company subsidized medical, dental, vision insurance (100% for the employee, 80% for dependents)
Flexible Spending Accounts or Health Savings Accounts, depending on your selected health insurance plan
Equity program
401K program
Parental leave
Life and disability insurance
Be Your Best Self: An annual stipend of $3,500 (prorated after 3 months) for expenses ranging from professional development classes and training, to personality assessments, gym memberships, books, fitness classes, mental health services and massages
Company
Sendbird
The omnichannel AI agent platform for delightful customer service.
201-500 employees
H1B Sponsorship
Sendbird has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (6)
2023 (5)
2022 (5)
2021 (3)
2020 (4)
Funding
Current Stage
Growth StageTotal Funding
$220.72MKey Investors
Steadfast FinancialY Combinator
2022-01-01Series Unknown
2021-08-17Secondary Market
2021-04-06Series C· $100M
Leadership Team
John Kim
CEO of AI Agent Workforce
Harry Kim
Co-Founder & Chief Architect
Recent News
2025-12-29
2025-11-25
Destination CRM
2025-11-19
Company data provided by crunchbase