Oscar Health · 1 day ago
Team Lead, Member and Provider Services
Tempe, Arizona, United States
Full-time
Hybrid
Mid, Senior Level
$56K/yr - $73K/yr
2+ years expOscar is a health insurance company focused on serving its members through a full stack technology platform. The Team Lead, Member and Provider Services will manage a team of support staff, drive goals and KPIs, and work with stakeholders to improve workflows and efficiencies.
Health CareHealth InsuranceInsuranceInsurTech
Responsibilities
Hire and manage a team of Oscar colleagues with direct responsibility for performance management, their growth and development, and associated HR administrative tasks
Manage your team's outcomes, monitor dashboards, and track operational KPIs, conducting root-cause analysis and constructing action plans when issues arise
Understand and be connected to the type of work your team does on a daily basis, being able to make volume-based decisions that best serve our customers
Serve as a central communicator by leading team huddles with Oscar colleagues, connecting colleagues to the mission, vision, and values of Oscar, and providing guidance and motivation to achieve daily operational objectives
Be a culture carrier, driving engagement with your team by creating an inclusive and inviting culture that aligns with Oscar's core values
Actively lead and participate in continuous improvement activities that drive or influence the improvement and development of a high performing production team
Identifying and closing gaps on existing operational workflows
Work collaboratively across production and other Oscar teams to implement best practice
Compliance with all applicable laws and regulations
Other duties as assigned
Qualification
Required
2+ years experience in a fast-paced operations or customer service environment
2+ years of direct people management experience
2+ years of experience using data and metrics to drive improvements
Experience in LEAN practices
Strong verbal and written communication skills
1+ year working with BPO vendors
Experience working with teams in multiple locations and multiple disciplines
Preferred
Bachelor's degree
Prior healthcare and/or insurance experience
Advanced Google Suite or Microsoft Office capabilities
2+ years experience solving complex inquiries
1+ years managing projects
Benefits
Medical, dental, and vision benefits
11 paid holidays
Paid sick time
Paid parental leave
401(k) plan participation
Life and disability insurance
Paid wellness time and reimbursements
Company
Oscar Health
Oscar is a health insurance company that offers individual and family plans, medicare advantages, and small group products.
1001-5000 employees
H1B Sponsorship
Oscar Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (24)
2023 (22)
2022 (36)
2021 (13)
Funding
Current Stage
Public CompanyTotal Funding
$1.99BKey Investors
Tiger Global ManagementAlphabetFounders Fund
2025-09-16Post Ipo Debt· $355M
2021-03-03IPO
2020-12-17Private Equity· $140M
Leadership Team
Mark Bertolini
Chief Executive Officer
Steven B. Kelmar
Executive Vice President & COS
Recent News
2026-01-16
2026-01-16
2026-01-16
Company data provided by crunchbase