Bon Secours · 12 hours ago
PBX Operator PRN
Richmond, VA
Full-time
Onsite
New Grad, Entry Level
0+ years expBon Secours is a healthcare network dedicated to providing excellent care through exceptional people. The PBX Operator PRN serves as a representative for a hospital-based call center, responsible for relaying calls and providing emergency assistance while maintaining confidentiality and professionalism.
Health CareHospitalMedical
Responsibilities
Answers incoming calls for Bon Secours Virginia and Answering Services. Identifies and routes caller to most appropriate area with no more than one error per quarter, as observed through random monitoring and customer complaints. Responds to callers’ questions and requests, including patient information and telephone assistance, in a courteous and businesslike fashion. Requires the ability to receive and convey information in a clear and concise manner. Takes complete and accurate messages
Provides emergency assistance (Code Blue, Code Red, Security & Engineering alarms etc.) to hospital personnel and the general public. Properly announces emergencies via pager, phone and intercom announcement as indicated per the individual emergency protocol. Appropriately routes calls to additional resources as indicated. Responds to all codes urgently and maintains an accurate record of all emergency codes. Performs all overhead paging in a pleasant and professional manner
Maintains and updates current on call schedules for the answering service and various hospital departments, using the Amcom On-Call scheduling system. Contacts appropriate on call personnel in a calm, timely and efficient manner
Displays adequate knowledge (through retention and use of resources) of BSV and medical terminology as evidenced by direct observation and random monitoring. Stays abreast of changes, new areas and/or services within BSV. Informs management of required database updates
Promotes teamwork by cooperating and working together with all coworkers, attending daily team huddles and staff meetings. Displays a positive attitude at all times
Maintains the confidentiality of all data, including patient, employee and operations data inside and outside of Bon Secours, based on HIPAA compliance laws and Bon Secours protocols
Demonstrates the knowledge and skills necessary to provide customer service appropriate to all age groups of patients served by Bon Secours Virginia
Reports all equipment trouble to appropriate person and calls equipment vendor when IS Telecommunications equipment is in need of repair. Dispatches Maintenance/Engineering or Security personnel via radio patching to convey messages and/or repairs
Assist Lead Operators in the training of new operators
Supports the mission and values of BSHSI and adheres to all hospital and department policies and procedures
Completes requirements for in-service training, acceptable attendance, uniform and dress codes including personal hygiene, and other work duties as assigned
Qualification
Required
Ability to read, write, type 25 WPM, follow oral and written instructions, and communicate effectively at a high school or GED level
Minimum of six months of recent customer service experience in a call center environment, medical call center preferred
Interpersonal skills and a customer service orientation necessary to answer calls, relay messages and communicate effectively with internal and external callers in a tactful and respectful manner
Ability to use a calm, tactful demeanor and appropriate communications during sensitive, emotional and crisis situations
Ability to appropriately handle angry and/or distressed callers
Strong communications skills, a pleasant friendly voice, and a professional appearance
Ability to perform as a team member and work under pressure
Ability to exercise critical thinking skills and the analytical ability necessary to initiate procedures for emergency situations
Ability to multitask in a fast-paced work environment
Availability to work all shifts, including in inclement weather, and travel between multiple facilities as necessary
Reliable transportation
Ability to rotate on call after hours and weekends
Ability to work with little or no supervision
Computer knowledge and the ability to utilize software applications such as Microsoft Outlook, Microsoft Word and Internet Explorer
Ability to multitask between various software applications
Benefits
Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support
Company
Bon Secours
Bon Secours is a nonprofit organization that provides cardiac monitoring, cardiac catheterization, and pulmonary rehabilitation services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Leigh Sewell
Chief Executive Officer
Michael-David Robinson
Chief Executive Officer
Recent News
The Virginian-Pilot
2025-10-15
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