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New York State Unified Court System · 13 hours ago

Legal Information Analyst

NYC Metro Area

Full-time

Onsite

Mid, Senior Level

$76K/yr - $76K/yr

1+ years exp

The New York State Unified Court System is seeking two Court Analysts in the Division of Professional and Court Services' Office of Legal Information. The role involves responding to inquiries, managing library resources, and developing technology solutions to improve operational efficiency.

GovernmentLaw EnforcementLegal

Responsibilities

Respond to inquiries received through UCS’ high-volume, general information Question email address and 1-800-COURTNY telephone hotline, providing directional guidance, court referrals, and basic legal information to the public

Research and consult with OLI analysts, court law librarians, Counsel’s Office, and other units to address complex inquiries

Serve as a primary contact for print book subscriptions across all libraries, manage orders, process claims for missing materials, support receipt verification, and identify opportunities to streamline and modernize workflows

Establish and maintain user accounts for electronic resources and perform annual audits to verify accuracy and update records as needed

Assist in developing technology solutions to improve processes, boost operational efficiency, and ensure high-quality, responsive service. Projects may include creating an internal knowledge base, leveraging Microsoft AI tools for statistical tracking and analysis, and implementing enhancements to the online catalog

Participate actively in UCS committees, working groups, and OLI initiatives, collaborating effectively across department teams to advance organizational goals

Qualification

Research capabilitiesMicrosoft Office proficiencyLibrary/information services knowledgeSubscription-based databasesVideo conferencing platformsWorkflow automation toolsCustomer service commitmentCommunication skills

Required

One year in the Court Analyst title; or Bachelor's degree from an accredited college or university and two (2) years of relevant experience; or Master's degree in Public or Business Administration from an accredited college or university and one (1) year of relevant experience; or an equivalent combination of education and experience

One year in the Assistant Court Analyst title; or Bachelor's degree from an accredited college or university and one (1) year of relevant experience; or Master's degree in Public or Business Administration from an accredited college or university; or an equivalent combination of education and experience